Sierra Harrison
Houston
Summary
To secure a role as a Senior Claims Specialist where I can leverage my expertise in property claims handling, investigations, and settlements. I am committed to policy interpretation, process improvement, and claims reconciliation, excelling in high-volume caseloads. With strong negotiation, customer service, and problem-solving skills, I aim to contribute to efficient claims resolution and policyholder satisfaction.
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist
State Farm
07.2023 - Current
- Conduct on-site property inspections for residential and commercial claims to assess damages and determine coverage eligibility
- Investigate and adjust property claims with authority up to $500,000, ensuring policy compliance and fair settlements
- Review and reconcile estimates previously completed by other adjusters when contractors submit supplemental claims, ensuring accuracy and policy compliance
- Collaborate with policyholders, agents, and third parties to gather crucial claim information, resolve disputes, and expedite claim processing
- Handle complex customer interactions, including distressed or highly emotional clients, while maintaining professionalism and providing excellent customer service
- Prepare detailed claims reports, document evidence, and analyze damage assessments to support accurate claim resolutions
- Evaluate policy terms and coverage limitations to determine liability, ensure compliance with industry regulations, and recommend appropriate claim settlements
- Negotiate and settle claims within authorized limits while aligning with company guidelines and industry best practices
PD/Total Loss Adjuster Firm Assistant
1st Source Adjuster Firm
10.2020 - 07.2023
- Investigated flood, hail, and man-made damages, ensuring accurate claim assessment and fair settlements
- Assisted in reimbursement tracking, skip tracing, and customer dispute resolution for complex claims
- Proficient in TWIA and flood claims processes and requesting street camera recordings per company guidelines
- Successfully defused contractor and policyholder disputes to facilitate smoother claims handling
Travel CNA
Maxim Healthcare
05.2018 - 10.2020
- Provided compassionate care to patients in various healthcare settings, ensuring their comfort and well-being
- Assisted with daily living activities, including hygiene, mobility, and meal assistance
- Administered medications as directed and monitored patient health conditions
- Communicated with medical professionals and families to update on patient status and needs
- Maintained accurate medical records and documentation to support patient care
Education
Associate of Science - Business Administration
Community College of Philadelphia
Philadelphia, PA05.2020
Delaware Real Estate -
Omega School of Real Estate
Newark, DE05.2019
Skills
- Claims Investigation & Adjusting
- Property Claims Management
- Xactimate 28/X1 & Symbility Proficiency
- Supplemental Estimate Reconciliation
- Contractor & Policyholder Dispute Resolution
- Negotiation & Settlement Processing
- Data Analysis & Reporting
- Leadership & Team Collaboration
- Customer Service Excellence
- Microsoft Office Suite & CRM Systems
- Estimating repair costs
- Excellent written communication
Certification
- Texas All-Lines Adjuster License (Home State)
- Additional Adjuster Licenses: Connecticut, Delaware, New Hampshire, New Mexico, Wyoming, Louisiana, North Carolina, Kentucky, Florida, Oklahoma, South Carolina
- Xactimate 28/X1 Certified
Timeline
Senior Claims Specialist
State Farm
07.2023 - Current
PD/Total Loss Adjuster Firm Assistant
1st Source Adjuster Firm
10.2020 - 07.2023
Travel CNA
Maxim Healthcare
05.2018 - 10.2020
Delaware Real Estate -
Omega School of Real Estate
Associate of Science - Business Administration
Community College of Philadelphia
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