Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sierra Harrison

Shippensburg,PA

Summary

I'm looking for a career I can advance in. I have worked in customer service for 5 years now. I have excellent communication skills, I am proficient at handling money, detail oriented, and I have an upbeat personality. I am a fast learner, and enjoy learning new skills

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

Highmark Health
02.2022 - Current
  • I am knowledgeable in benefits,
  • claims, claim adjustments, prior authorizations, appeals
  • Coordination of benefits, network providers
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • I am proficient in all Microsoft systems
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified potential opportunities to upsell products or services.
  • Analyzed data related to customer service operations such as average handling time per call.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld privacy and security requirements for customer information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Developed strong customer relationships to encourage repeat business.

Security Officer

Allied Universal
Carlisle, PA
10.2020 - 01.2022
  • I monitored employees coming in and out of the building
  • I am knowledgeable at filling out Incident reports, daily logs, keying inventory etc
  • Completed incident reports to record security or loss prevention incidents.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Guarded restricted areas to prevent unauthorized entry.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained high levels of alertness throughout shifts.
  • Searched bags manually to identify prohibited items and contraband.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.

Security Officer

Secure America Security
Carlisle, PA
02.2021 - 12.2021
  • Completed incident reports to record security or loss prevention incidents.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
  • I am knowledgeable at filling out Incident reports, daily logs, keying inventory etc
  • I'm was also responsible for watching Surveillance cameras
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained accurate logs of all security related activities.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Guarded restricted areas to prevent unauthorized entry.

Server

Diffy's Family Restaurant
Shippensburg, PA
01.2020 - 06.2020
  • As a server, I would greet customers, seat customers, take orders, running food, side work, and sanitation
  • I would also assist customers checking out and closing there bill
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Server

Ruby Tuesday
Chambersburg, PA
02.2019 - 11.2019
  • As a server, I would greet customers, seat customers, take orders, running food, side work, and sanitation
  • I would also assist customers checking out and closing there bill
  • Checked food before serving it to customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Stocked service areas with supplies during slow periods..
  • Informed customers of daily specials and signature menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Hostess

800 Degrees Woodfire Kitchen
Aventura, FL
09.2018 - 03.2019
  • I answered phone calls and took reservations, and took orders for take out
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • I organized the floor plan each night
  • As well as answered any questions they had and presenting our promotions at the time
  • At the end of the night I cleaned and organized my area of work
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accepted payments from guests for dine-in and take-out foods.
  • Monitored dining area to assess server capacity and estimate wait times.

Server

Cracker Barrel
Chambersburg, PA
02.2016 - 03.2017
  • As a server, I would greet customers, seat customers, take orders, run food to customers, complete side work, and sanitation.
  • Checked food before serving it to customers.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Material Handler

JLG Industries
Shippensburg, PA
03.2017 - 08.2018
  • While I worked at JLG my job was wiring control boxes for JLG lifts
  • Supported other warehouse personnel in completing tasks efficiently.
  • Protected company inventory by maintaining and organizing storage areas.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Crew Member

Wendy's
Shippensburg, PA
11.2014 - 03.2016
  • I would also assist customers checking out and closing there bill
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Packaged menu items into bags or trays and placed drink orders into carriers..
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

High School Diploma -

Shippensburg Area Senior High School
Shippensburg, PA
05.2017

Skills

  • Communication Skills
  • Cash Handling
  • Surveillance
  • Server
  • Food Service
  • Organized
  • Works Well Within a Team
  • Excellent Customer Service
  • Responsible
  • Respectful
  • Typing proficiency
  • Policy review
  • Inbound and outbound calling
  • Creative problem solving
  • Account management
  • Typing speed
  • Multi-line phone talent
  • Escalation management
  • Computer proficiency
  • Complaint handling
  • Payment handling
  • Payment collection
  • Medical terminology
  • Account updating
  • Complaint resolution
  • Filing
  • Stress management
  • Credit adjustments
  • Payment processing
  • Customer relationship management (CRM)
  • Punctuality and reliability
  • Multitasking and organization
  • Communication Skills
  • Reading comprehension
  • Technical troubleshooting
  • High-energy attitude
  • Documentation
  • Strong teamwork
  • Call escalation
  • Call center operations
  • Report creation
  • Data collection
  • Credit card processing
  • Promotional support
  • International sales support
  • Quality control
  • Microsoft office expertise
  • CRM software
  • Staff education and training
  • 10-key
  • Recordkeeping strengths
  • Shipping and receiving
  • System implementation
  • Appointment setting
  • Office equipment proficiency
  • Sales expertise
  • Strategic sales
  • Key stakeholder relationship building
  • Business development
  • Order fulfillment
  • Process optimization
  • Report preparation
  • Social media monitoring
  • Mentoring
  • Mediation
  • Email management
  • Data entry
  • Clerical support
  • Administrative support

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Advocate

Highmark Health
02.2022 - Current

Security Officer

Secure America Security
02.2021 - 12.2021

Security Officer

Allied Universal
10.2020 - 01.2022

Server

Diffy's Family Restaurant
01.2020 - 06.2020

Server

Ruby Tuesday
02.2019 - 11.2019

Hostess

800 Degrees Woodfire Kitchen
09.2018 - 03.2019

Material Handler

JLG Industries
03.2017 - 08.2018

Server

Cracker Barrel
02.2016 - 03.2017

Crew Member

Wendy's
11.2014 - 03.2016

High School Diploma -

Shippensburg Area Senior High School

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Sierra Harrison