Summary
Overview
Work History
Education
Skills
Certification
Technology
Timeline
Generic

Sierra Harvey

Lancaster,TX

Summary

Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Detail-oriented and compassionate professional with management, insurance, risk management, administrative, call center, and customer service experience. Demonstrate high degree of integrity accompanied by a record of maintaining confidentiality. Works well independently with a team-oriented mind-set to meet expectations in a remote environment. Creative problem-solver, able to achieve goals and meet deadlines while handling multiple priorities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

On Call CSR- Senior Staff (Remote)

Adapt Health
03.2022 - Current
  • Interact with customers via inbound and outbound calls to answer inquiries and respond to questions
  • Process referrals and accept payments, co-payments, and deductibles and review and explain EOB information
  • Enter data and document customer interactions with high attention to detail
  • Provide quality customer service, follow procedures, and handle confidential information
  • On-call emergency, dispatch oxygen, enteral feeding and DME supplies.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Verify demographic and insurance plan, eligibility, and coverage information regarding Durable Medical Equipment (DME)

Medical Office Manager / Risk Manager

Sojourn Center | Behavioral Health Hospital
04.2021 - 04.2022
  • Utilize QuickBooks to complete reconciliations, daily intake and collections, AR and AP, enter medical codes, and submit Super-bills
  • Create employee schedules, process payroll, evaluate employee performance, and perform insurance and billing clerical duties
  • Maintained and processed invoices, deposits, and money logs, process bills and payments
  • Complete verification of benefits and explanation of benefit forms and discuss with patients
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Manage building safety, schedule trainings and team meetings, take inventory, and order supplies
  • Provide exemplary customer service in a prompt and courteous manner.

Customer Service Representative

Coyote Outdoor Living
02.2019 - 04.2021
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Interfaced with customers via inbound and outbound phone calls
  • Documented interactions, collected payments, managed inventory, and ordered supplies
  • Upsold products and services, completed bulk orders, and provided technical support
  • Updated account information, responded to emails, handled customer complaints, and scheduled face to face showcases.
  • Maintained and processed invoices, deposits, and money logs for e-commerce and client accounts.

Administrative Assistant / Secretary

Interstate Batteries
02.2017 - 02.2019
  • Handled inbound and outbound phone calls, dispatched drivers, and assigned work orders
  • Utilized Excel and QuickBooks to create reports, scheduled and led meetings, and created work schedules
  • Accepted payments, completed end of day reports, scheduled appointments, and trained new hires
  • Ordered and scheduled shipments, operated office equipment, and used computer for various applications.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Science Degree - Accounting -

American Intercontinental University
Hoffman Estates, IL
08.2024

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Tampa, FL
03.2022

Skills

  • Quickbooks
  • Bill Payment and Recordkeeping
  • Bank Reconciliation
  • General Ledger Management
  • Payroll Processing
  • Invoice Processing
  • Accounting and bookkeeping
  • MS Office expert
  • AR/AP
  • Cash Management
  • Customer Focus
  • Data Entry
  • Customer Service

Certification

Certified Notary Public 02/2024-02/2028 ID#134747461

Technology

Excel, Word, PowerPoint, QuickBooks, Zoom, Skype, MS Teams, 45 WPM with 100% accuracy

Timeline

On Call CSR- Senior Staff (Remote)

Adapt Health
03.2022 - Current

Medical Office Manager / Risk Manager

Sojourn Center | Behavioral Health Hospital
04.2021 - 04.2022

Customer Service Representative

Coyote Outdoor Living
02.2019 - 04.2021

Administrative Assistant / Secretary

Interstate Batteries
02.2017 - 02.2019

Bachelor of Science Degree - Accounting -

American Intercontinental University

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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Sierra Harvey