Dedicated professional with a proven track record in customer service, time management, and sales. Skilled in troubleshooting problems and devising effective solutions. Exceptional verbal and written communicator with a strong aptitude for cultivating positive relationships and surpassing goals. Thrives on challenges, employing problem-solving abilities and task prioritization to contribute to team success.
Hi, I’m
Sierra Hayez
Webster,United States
Summary
Overview
11
years of professional experience
Work History
USA Wireless
Leader in Training
11.2022 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Prime Communications
Retail Sales Consultant
02.2022 - 11.2022
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Blue Link Wireless
Retail Store Manager
11.2020 - 01.2022
Job overview
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Blue Fig USA
Retail Store Manager
10.2015 - 11.2020
Job overview
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Vintage Vixen
Order Processing Specialist
04.2015 - 10.2015
Job overview
- Completed accurate order entry and data verification.
- Updated company tracking system with latest information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Received and followed pick sheets to gather merchandise for customer orders.
CARING HANDS, CARING WAY, LLC
Front Desk Receptionist
05.2013 - 08.2014
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
H.E.L.P In Charlotte County
Data Entry Clerk
06.2012 - 10.2012
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Sarasota County Technical InstituteSarasota, FL
Cosmetology License
08.2012
University Overview
- Completed professional development in cosmetology
North Port High SchoolNorth Port, FL
High School Diploma
2010
University Overview
Skills
- Active Listening
- Customer Relations
- Account Management
- Retail Sales Customer Service
- Team Leadership
- Managing Appointments
- Staff Management
- Time Management
- Coaching and Mentoring
- Key Performance Indicators (KPI)
- Issue and Conflict Resolution
- Managing Cash Register
- Overseeing Employees
- Store Opening and Closing Procedures
- Sales Expertise
- Inventory Management
- Work Planning and Prioritization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Timeline
Leader in Training
USA Wireless
11.2022 - 04.2023
Retail Sales Consultant
Prime Communications
02.2022 - 11.2022
Retail Store Manager
Blue Link Wireless
11.2020 - 01.2022
Retail Store Manager
Blue Fig USA
10.2015 - 11.2020
Order Processing Specialist
Vintage Vixen
04.2015 - 10.2015
Front Desk Receptionist
CARING HANDS, CARING WAY, LLC
05.2013 - 08.2014
Data Entry Clerk
H.E.L.P In Charlotte County
06.2012 - 10.2012
Sarasota County Technical Institute
Cosmetology License
North Port High School
High School Diploma
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