Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hernandez

San Antonio,TX

Summary

I looking for an organization that can help me to learn new things that can give me the experience and opportunities to grow personally and professionally in the future. Reliable and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled in promoting customer loyalty, satisfaction, and individual needs of merchandise. Knowledgeable about product merchandising, payment processing, and maintaining a presentable appearance for day to day operations. Dedicated and dependable relationship-builder with excellent organizational strengths.

Overview

8
8
years of professional experience

Work History

Retail Associate, Men's & Kid's Coordinator

Marshalls
01.2023 - Current
  • Greet customers in a courteous and professional manner, answered customers' questions about products and concerns, and help locate merchandise within the different departments.
  • Assist cashiers with customers to complete purchases, and process payment by cash, credit card, and automatic debit transactions while maintaining a balance case drawer.
  • Maintain and oversite department by keeping fixtures stocked with merchandise, and completing management tasks as assigned.
  • Assist and mentor new team members in training in each department.
  • Monitored customers for signs of security concerns and escalated issues to management. (Preventative watch)
  • Provide support and assistance to managers with help within the day-to-day operation of the store.

Retail Associate, Home Goods/Beauty Coordinator

TJ Maxx
05.2015 - 12.2022
  • Greet customers in a courteous and professional manner, answer questions and concerns, and assist with product decision-making.
  • Assist on the floor to perform basic duties, locate items, do price checks, overview for cleanliness, empty shelve, and help with the preventative watch of store products.
  • Cashier to help customers complete purchases, and process payment by cash, credit card, and automatic debit transactions, refunds, and exchanges, while maintaining a balance case drawer.
  • Maintain and restock assigned department with daily products, keep inventory rotating from the back warehouse as deliveries are made.
  • Provide support and assistance to managers with any help within the day-to-day operation of the store.

Call Center Representative

Cafe Rio
12.2019 - 12.2020
  • Answer inbound calls to assist customers with placing to-go orders.
  • Enter customer information and required fields to help process orders for completion.
  • Process payments by automatic debit card or credit card.
  • Assist customers with questions in regard to the menu and catering services.
  • Manage and resolve customer complaints, and document all calls to ensure records show customer’s concerns had been resolved.

Education

Certificate of Achievement -

Taylor Andrew Academy, Beauty Makeup Artistry
West Jordan, UT
09.2017

High School Diploma -

Hunter High School
West Valley City, UT
05.2017

Skills

  • Strong customer service experience; always rendering a professional appearance and attitude
  • Eight years of cashiering knowledge and first-hand experience
  • Professional and courteous under stressful situations and time deadlines
  • Creative, articulate, and thoughtful in representing business interests that result in positive growth
  • Detail-oriented, able to multitask, follow directions, dependable and reliable
  • Merchandise Receiving and Handling
  • Compliance Requirements
  • Team player and able to handle stressful situation

Timeline

Retail Associate, Men's & Kid's Coordinator

Marshalls
01.2023 - Current

Call Center Representative

Cafe Rio
12.2019 - 12.2020

Retail Associate, Home Goods/Beauty Coordinator

TJ Maxx
05.2015 - 12.2022

Certificate of Achievement -

Taylor Andrew Academy, Beauty Makeup Artistry

High School Diploma -

Hunter High School

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Sierra Hernandez