Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hernandez

Tolleson,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. I am seeking entry-level opportunities to expand skills while facilitating company growth.

I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also a Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Manager of Operations

McDonald's Restaurant
Tolleson, AZ
11.2016 - Current
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formed and sustained strategic relationships with clients.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Shift Leader

Zoyo Neighborhood Yogurt
Phoenix, AZ
08.2023 - 12.2023
  • Upheld company standards and compliance requirements for operations.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed reports and adjusted workflows to realign with targets.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Team Member

Amazon
Goodyear, AZ
11.2020 - 05.2021
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Rotated through series of different stations based on team needs.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated hoists and heavy tools to move and attach parts.
  • Promoted products through effective merchandising techniques.
  • Processed and retrieved customer special orders.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Built and maintained working relationships with peers and upper management.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.

Education

High School Diploma -

La Joya Community High School
Avondale, AZ
05-2019

Skills

  • Data Management
  • Inventory Management
  • Sales Tracking
  • Performance Improvement
  • Customer Service Management
  • Data Analysis
  • Staff Scheduling
  • Inventory Control
  • Employee Scheduling
  • Employee Motivation
  • Teamwork and Collaboration
  • Staff Hiring
  • Assignment Delegation
  • Operations Management
  • Team Leadership
  • Decision-Making
  • Scheduling
  • Customer Service
  • Employee Relations
  • Recruitment
  • Goal Setting
  • Inventory Tracking and Management

Timeline

Shift Leader

Zoyo Neighborhood Yogurt
08.2023 - 12.2023

Team Member

Amazon
11.2020 - 05.2021

Manager of Operations

McDonald's Restaurant
11.2016 - Current

High School Diploma -

La Joya Community High School
Sierra Hernandez