Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hibbert

Warner Robins,Georgia

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Arise Virtual Solutions
07.2020 - Current
  • Assisted customers by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
  • Utilized empathy and effective communication skills when responding to customer inquiries
  • Utilized multiple systems to respond to, troubleshoot and document customer inquiries
  • Leveraged 2 standard screens, verbatim scripts and procedures
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Retail Sales Associate

Ollie's Bargain Outlet
10.2017 - 11.2019
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Created successful strategies to develop and expand customer sales
  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Initiated friendly conversation with customers to determine the level of assistance required
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.

Animal Care Specialist

Fort Valley State University
06.2017 - 09.2019
  • Worked on contract, volunteered while attending classes and outside of classes as needed
  • Monitored the safety of every animal to prevent injuries from other animals or environmental hazards
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors
  • Maintained clean and orderly play yards, kennels and cages
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care
  • Administered medications to animals

Restaurant Team Member

Subway
08.2014 - 04.2018
  • Followed restaurant guidelines in regard to food safety and hygiene to prevent illness
  • Provided exceptional service to a high volume of daily customers
  • Collected money, made change and counted out register at end of shift
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
  • Greeted customers, answered questions and recommended specials to increase profits
  • Trained new employees in restaurant procedures and plating techniques
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Education

Student in VETERINARY TECHNOLOGY -

FORT VALLEY STATE UNIVERSITY
Fort Valley, GA
11.2020

Skills

  • Customer Service
  • Complaint resolution
  • Follow-up skills
  • Appointment Scheduling
  • Documentation
  • De-Escalation Techniques
  • Technical Support
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution

Timeline

Customer Service Representative

Arise Virtual Solutions
07.2020 - Current

Retail Sales Associate

Ollie's Bargain Outlet
10.2017 - 11.2019

Animal Care Specialist

Fort Valley State University
06.2017 - 09.2019

Restaurant Team Member

Subway
08.2014 - 04.2018

Student in VETERINARY TECHNOLOGY -

FORT VALLEY STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
Sierra Hibbert