SIERRA HICKEY

Work History

Bass Pro Shops Outdoor World

Katy, TX

03.2023 - Current

Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Oversaw quality control to identify inconsistencies and malfunctions.
Analyzed key performance indicators to identify effective strategies.
Created plans to propose solutions to problems related to efficiency, costs or profits.

Go Sun Spa

Cypress, TX

01.2022 - 03.2023

Managed the front desk by answering phones, scheduling appointments and greeting guests
Carried out regular walk throughs of the entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens
Anticipated and addressed guests' service needs by reviewing daily spa appointments
Assisted estheticians and massage therapists in selling up rooms and stations with supplies
Recommended and sold spa packages and memberships based on client's preferences and needs
Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts
Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
Monitored team progress and enforced deadlines.
Delegated daily tasks to team members to optimize group productivity.
Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Maintained daily inventory to facilitate successful material distribution.
Completed daily quality assurance duties to provide feedback for improvements.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise.

Dominoes, HI

Honolulu

01.2019 - 12.2020

Accomplished multiple tasks within established timeframes
Onboarded new employees with training and new hire documentation
Cross-trained existing employees to maximize term agility and performance
Maximized performance by monitoring daily activities and mentioning team members
Evaluated employees' strengths and assigned tasks based upon experience and training
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Developed and maintained relationships with customers and suppliers through account development
Delivered feedback to decision-makers regarding employee performance and training needs
Approved regular payroll submissions for employees
Raised performance in areas of sales, manageme it and operations by identifying and targeting areas in need of improvement
Conducted monthly inventories of raw materials and components on work floor

Twentynine Palms Swim School

, CA

02.2014 - 12.2018

Demonstrated all swimming strokes and observed athletes carefully to correct technique and form
Prepared athletes for special competitions and tournaments
Implemented exercise programs and training strategies to bolster individual and team performance
Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements
Taught daily swim instruction to students varying in ages and skill levels
Maintained control and safety of class and kept children in flotation always within arm's reach
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
Took notes on strengths and weaknesses of each child in class to track progress
Prepared equipment before each class and stored items promptly after classes
Used teaching aids such as kickboards, diving rings and fins correctly to teach students
Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
Motivated athletes to become stronger, more agile and more effective through training habits and proper