Sierra Hinojosa
Edinburg,TEXAS
Summary
Driven and goal-oriented leader with five years of store manager experience directing partners in maintaining a welcoming environment. Proven ability to manage a tier two high volume drive thru store and motivate a team towards sales growth and the Third Place customer experience. Adaptable and enterprising partner with solid industry background and proven expertise in building and leading successful teams. Problem-solver ready to support fellow employees at any time.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
Edinburg, TX
04.2017 - Current
- Directs team of 6 supervisors and 30 baristas to create and maintain the Starbucks experience while ensuring the right partners are in the right place, at the right time, doing the right work to serve the customer
- Ensures training is consistently planned, communicated, completed and documented
- Schedules and builds plays to meet the needs of customers, partners and shareholders
- Ensures inventory availability and delivery readiness
- Has plans in place to achieve established goals and space to adapt to the unexpected
- Elevates the Starbucks Experience by observing interactions, providing feedback and coaching to reinforce or redirect
- Regularly uses business analysis cycle to assess the business, identify trends and guide activity that enhances the customer experience and improves results in the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Barista/ Shift Supervisor
Starbucks
McAllen, TEXAS
08.2015 - 04.2017
- Successfully managed large-volume orders and adeptly operates store deposits, store orders, shipments, and maintains store standards
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Customer oriented barista with deep experience with POS systems, drink preparation and safety regulations.
Education
Some College (No Degree) -
University of the Incarnate Word
San Antonio, TXSkills
- Building Capabilities
- Prioritizing and Planning
- Microsoft Office
- Middle level Spanish
- Recruiting and Hiring
- Project Requirements
Accomplishments
- Project lead for Starbucks Q3 Area 61 Townhall,
- Lead for District 839 Hora Del Café Chapter – organizing chapter meetings and events
- Point lead for organizing Volunteer efforts for district including RGV Food Bank, McAllen Police Dept National Night Out and Christmas for Kids
- Store Manager Trainer – Successfully trained and developed two assistant store managers
- Duel Managed two locations for thirteen weeks over the holidays and produced an average of $170k between both locations
Timeline
Store Manager
Starbucks
04.2017 - Current
Barista/ Shift Supervisor
Starbucks
08.2015 - 04.2017
Some College (No Degree) -
University of the Incarnate Word