Sierra Holman
Queen Creek,Arizona
Summary
Hardworking Bartender with experience in large-scale casual and high-volume dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Extensive knowledge of spirits and engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Brass Tap
2023.10 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server/Bartender
Cabin Whiskey & Grill
2021.08 - 2023.10
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Server
Bonfire Tap House
2021.05 - 2021.08
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
Server
Carrollton Country Club
2019.10 - 2021.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Burger Bar
2019.04 - 2019.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Carrollton Senior High
Carrollton, MO07.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing Personality
- Responsible Alcohol Service
- Complex Problem-Solving
- Handling Difficult Customers
- Menu Memorization
- Suggestive Selling
- Food Service
- Inventory
- Creative Mixology
- Preparing garnishes
- Fast Learner
- Teamwork and Professionalism
Certification
- Title 4 Basic Liquor Law Training License - (May 10, 2024 - May 10, 2027)
- Arizona Food Handler License - (May 10, 2024 - May 10, 2027)
Timeline
Bartender
The Brass Tap
2023.10 - Current
Server/Bartender
Cabin Whiskey & Grill
2021.08 - 2023.10
Server
Bonfire Tap House
2021.05 - 2021.08
Server
Carrollton Country Club
2019.10 - 2021.04
Cashier
Burger Bar
2019.04 - 2019.09
High School Diploma -
Carrollton Senior High
- Title 4 Basic Liquor Law Training License - (May 10, 2024 - May 10, 2027)
- Arizona Food Handler License - (May 10, 2024 - May 10, 2027)
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