Sierra Holmberg
Pittsburgh,PA
Summary
Dynamic professional with diverse expertise in administrative support, logistics coordination, and medication management, committed to enhancing productivity and operational efficiency across various sectors. Proven ability to streamline office operations, optimize dispatch processes, and ensure patient care through a proactive approach to problem-solving. Recognized for reliability, adaptability, and strong team collaboration skills, consistently achieving results through effective communication and multitasking. Highly skilled in scheduling, data management, dispatch software utilization, and adherence to safety protocols, with a strong focus on organizational excellence in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration Assistant
PBS Mental Health Associates
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Executed record filing system to improve document organization and management.
- Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
Dispatcher
Sphere Mobile Imaging
11.2022 - 03.2024
- Managed scheduling for patient appointments, ensuring timely and efficient use of mobile imaging resources.
- Executed incident management procedures, addressing any issues that arose during patient imaging services promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained clear communication with technologists and nursing home staff to facilitate smooth operations and timely service delivery.
- Processed patient orders accurately, ensuring that all necessary documentation was completed and filed promptly.
- Monitored daily schedules, adjusting as needed to accommodate last-minute changes and emergencies.
- Implemented improved routing procedures, optimizing travel times for mobile imaging units and reducing operational delays.
- Utilized software systems for data entry and management, ensuring accurate record-keeping for patient interactions and services rendered.
- Collaborated with medical staff to resolve any issues related to patient imaging needs or scheduling conflicts.
Caregiver/ Medical Technician/Charge
Heritage Hill Assisted Senior Living
04.2019 - 04.2023
- Provided compassionate personal care assistance, ensuring comfort and dignity for residents.
- Monitored vital signs and health status, documenting changes to alert healthcare professionals as needed.
- Administered scheduled medications to residents, confirming correct dosages and times of administration.
- Coordinated transportation for residents to medical appointments, ensuring timely arrivals and safe travel.
- Maintained accurate records of residents' health and medication histories, facilitating effective care.
- Performed routine health checks, including blood pressure and glucose monitoring, to track resident wellness.
- Trained and supervised staff on best practices in caregiving and medication management to enhance team performance.
- Facilitated communication between residents and their families, providing updates on health and well-being.
- Created engaging social activities for residents to promote mental stimulation and community involvement.
- Handled emergency situations with composure, ensuring resident safety and immediate care when required.
- Supported residents in meal selection and dietary needs, enhancing their nutritional intake and satisfaction.
- Documented daily activities and care provided, ensuring compliance with health regulations and standards.
- Maintained a safe and welcoming environment for residents that encouraged social interaction and engagement.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crew Member/ Manager
Burger King-Long John Silver's A&W
03.2015 - 01.2019
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Monitored labor costs by optimizing staff scheduling based on anticipated business levels, leading to better overall cost management.
- Conducted regular performance evaluations for crew members, offering constructive feedback and setting attainable goals for improvement.
- Contributed to increasing overall store sales by identifying opportunities for upselling during peak hours.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Oversaw inventory management tasks, including ordering supplies and minimizing waste through accurate forecasting of sales trends.
- Maintained accurate records of employee attendance, time-off requests, and any disciplinary actions taken.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
Education
Phlebotomy
The School of Phlebotomy
Pittsburgh, PA04.2022
General Studies
Luzerne County Community College
Nanticoke, PA05.2021
Pre-Nursing
Mount Aloysius College
Cresson, PA05-2022
High School Diploma -
Crestwood High School
Mountain Top, PA06.2018
Skills
- Adaptable to new concepts
- Skilled in software applications
- Collaborative teamwork skills
- Skilled in high-stress environments
- Customer engagement
- Flexible problem-solving
- Effective multitasking
- Engaged team contributor
- Prioritization and scheduling
- Leadership abilities
- Professional ethics
Certification
- CPCT/A - Patient Care Technician/Assistant
- CMT - Certified Medication Technician
LANGUAGES
English
Timeline
Administration Assistant
PBS Mental Health Associates
06.2024 - Current
Dispatcher
Sphere Mobile Imaging
11.2022 - 03.2024
Caregiver/ Medical Technician/Charge
Heritage Hill Assisted Senior Living
04.2019 - 04.2023
Crew Member/ Manager
Burger King-Long John Silver's A&W
03.2015 - 01.2019
Phlebotomy
The School of Phlebotomy
General Studies
Luzerne County Community College
Pre-Nursing
Mount Aloysius College
High School Diploma -
Crestwood High School