Sierra Holmer
Marana,AZ
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli Clerk
Frys Food
11.2023 - Current
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
General Manager
Panera Bread
09.2016 - 11.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Assistant Manager
Village Inn Pancake House
03.2009 - 06.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Science - First Responder/ EMT
Emergency Training Services, Inc.
Santa Cruz, CA05.2002
Skills
- Complex Problem-Solving
- Policy Implementation
- Budget Control
- Expense Tracking
- Attention to Detail
- Teamwork and Collaboration
- Effective Communication
- Negotiation and Conflict Resolution
- Team Collaboration
- Managing Operations and Efficiency
- Documentation And Reporting
Certification
- ServSafe Manager Training - 02/26/2026
- Arizona Food Handlers Training - 06/30/2027
- Az Title 4 Management Certification 11/2024
Timeline
Deli Clerk
Frys Food
11.2023 - Current
General Manager
Panera Bread
09.2016 - 11.2023
Assistant Manager
Village Inn Pancake House
03.2009 - 06.2016
Associate of Science - First Responder/ EMT
Emergency Training Services, Inc.
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