Sierra Horton

Knowledgeable and dedicated customer service professional with extensive experience in manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Background in Customer Service and retail sales bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving skills.

• Strong verbal and written communication skills to effectively interact with customers, listen attentively to their needs, and convey information clearly and concisely
• The ability to understand and empathize with customers' concerns or frustrations, remaining calm and patient even in challenging situations
• Being flexible and adaptable to different customer personalities, preferences, and situations, and adjusting communication or problem- solving approaches accordingly

White Belt Six Sigma Certification