Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Hoskins

4614 Leafdale Ave Royal Oak

Summary

Resourceful associate with proven ability to handle diverse job requirements and consistently meet company goals. Demonstrates tactful problem-solving skills, ensuring employee and customer satisfaction through fast and accurate deliveries. Background in customer service and safety protocols, well-prepared for this role. Emphasizes teamwork and adaptability, ensuring smooth operations and delivering exceptional passenger experiences. Excellent conflict resolution, emergency response, and communication skills. Maintains a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2020 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Team Leader

McDonald's
03.2019 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Movie Theater Attendant

Cinemark
06.2018 - 09.2018
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.

Team Leader

Mountasia Family Fun Center
03.2017 - 08.2018
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
  • Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.

Education

High School Diploma -

Redford Union
Redford, MI
05.2019

Skills

  • Skilled in Team Dynamics
  • Eager to Learn
  • Keen Eye for Details
  • Service Excellence
  • Adaptable Work Hours
  • Polite Communication Skills
  • Work prioritization
  • Quality Assurance
  • Cultural awareness
  • Strong Leadership Abilities
  • Effective Problem Resolution
  • Issue resolution
  • Calm under pressure
  • Sanitation Practices
  • Compassionate Support

Timeline

Fulfillment Associate

Amazon
08.2020 - Current

Team Leader

McDonald's
03.2019 - 08.2020

Movie Theater Attendant

Cinemark
06.2018 - 09.2018

Team Leader

Mountasia Family Fun Center
03.2017 - 08.2018

High School Diploma -

Redford Union
Sierra Hoskins