Sierra Jackson
Redfield,AR
Summary
Highly motivated and compassionate healthcare professional with exceptional organizational skills, eager to learn and provide support in any area needed. Leveraging extensive experience in customer service roles, excels in enhancing patient satisfaction and coordinating care through outstanding communication skills and computer proficiency. Demonstrating commitment to patient confidentiality and meticulous data entry accuracy as well as having lead, organized, and assisted as a team player in all crucial roles assigned.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
04.2023 - 11.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries daily.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Cashier/Customer Service Representative
Express Rx
04.2021 - 10.2021
- Welcomed customers and helped determine their needs.
- Maintained and balanced cash drawer, ensuring accurate accounting at end of each shift.
- Promptly discussed different customer/patient needs with pharmacist to accurately assist all questions, concerns, or needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Established strong working guideline with Doctors, Insurance Companies, as well as other Pharmacies to better assist in patient needs.
CNA
Sheridan Nursing and Rehabilitation
Sheridan, Arkansas
06.2018 - 11.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Oversaw and maintained 10-15 patients' rooms, group living areas, and nurse stations.
Education
No Degree - Nursing
Seark
Pine Bluff 05.2001 -
High School Diploma -
White Hall High School
White Hall, AR 05.2001 -
Skills
Eager to Learn
Motivated Individual
Knowledgeable in computer skills
Appointment Scheduling
Patient confidentiality
Data entry proficiency
Customer Service
Phone and Email Etiquette
Timeline
Healthcare Customer Service Representative
TTEC
04.2023 - 11.2023
Cashier/Customer Service Representative
Express Rx
04.2021 - 10.2021
CNA
Sheridan Nursing and Rehabilitation
06.2018 - 11.2019
No Degree - Nursing
Seark
05.2001 -
High School Diploma -
White Hall High School
05.2001 -
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