Sierra James
Vallejo,Ca
Summary
Versatile manager with a proven track record at Coastal, excelling in team leadership and inventory management. Achieved significant sales growth through strategic planning, operational improvement, and effective customer engagement. Skilled in KPI tracking and conflict resolution, fostering a collaborative performance culture that drives results and enhances customer satisfaction. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
Coastal
Vallejo, CA
04.2024 - Current
- Responsible for all store operations, including personnel, operations, visual merchandising, sales, KPIs, and the customer experience.
- Supported sales team members to drive growth and development.
- Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
- Oversaw hiring process for new personnel within the department.
- Built sales forecasts and schedules to reflect desired productivity targets. As well as implementing sales strategies to increase the customer base.
- Delegated work to staff, setting priorities and goals.
- Maintained weekly performance reviews with the sales team, which are conducted to ensure goals are met.
- Ensured compliance with company policies and procedures related to sales operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
Inventory Control Management
Guava Bay
Santa Rosa, Ca
01.2023 - 11.2023
- Assisted with inventory control management tasks such as stock rotation, stock checks, and labeling shelves, as well as products.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Managed daily operations of the production floor, including staffing, scheduling, training, quality control, safety, compliance, budgeting, accounting practices, and customer relations management.
- Developed comprehensive reports on product performance, quality control, and inventory management.
- Oversaw logistics activities, including transportation and supply chain management.
General Manager/Purchasing Manager
Vallejo Holistic Health Center
Vallejo, Ca
06.2015 - 01.2023
- Oversaw daily business operations, including personnel, waste management, sales, KPIs, purchasing, and creating a customer experience.
- Enhanced business functions, developed strategic plans, and maintained compliance with regulations.
- Maintain a welcoming and clean environment for customers, including managing the visual merchandising, implementing security procedures, and enforcing safety standards.
- Utilized POS systems effectively to process sales and manage customer data.
- Develop and implement marketing strategies to increase sales and customer engagement, while maintaining a high volume of foot traffic and revenue.
- Achieved retail sales targets while optimizing payroll costs through strategic scheduling.
- Developed and implemented policies to align staff efforts with business goals.
- Works with senior leadership and HR on succession planning to build deep, core teams.
- Manage budgets and financial transactions, ensuring accurate cash-handling procedures.
- Managed the full cycle of the recruitment process, including sourcing, interviewing, screening, and selection of candidates.
- Managed and supervised staff, including scheduling, training, evaluating employee performance, and product knowledge.
- Lead employee development initiatives, promoting morale, and industry knowledge.
- Train department heads to foster leadership and improve team performance.
- Handled employee discipline and termination to address policy infractions.
- Developed and enforced inventory control policies and procedures to ensure compliance and operational efficiency.
- Work with operations, loss prevention, and compliance teams to achieve operational excellence and strong shrink controls.
Education
Diploma -
Benicia High School
Benicia, Ca06.2015
Skills
- Visual merchandising
- Business marketing
- Team leadership
- Inventory management
- Organization
- Interpersonal skills
- Customer service
- Policy/program development
- Budget analysis
- Performance evaluation
- Staff management
- KPI tracking
- Regulatory compliance
- Sales planning and implementation
- Conflict resolution
Timeline
Sales Supervisor
Coastal
04.2024 - Current
Inventory Control Management
Guava Bay
01.2023 - 11.2023
General Manager/Purchasing Manager
Vallejo Holistic Health Center
06.2015 - 01.2023
Diploma -
Benicia High School
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