Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Jennings

Hartville,OH

Summary

Dynamic worker with 5 years experience in the work force in many different areas. Skilled in customer service, working alongside professionals, training others, operating strength and conditioning equipment, community outreach and personal development with eagerness to learn. Skilled in busy atmospheres, adaptable and maintaining professionalism in stressful situations.

Overview

9
9
years of professional experience

Work History

PSR II

Akron Children's Hospital
Akron, OH
06.2021 - Current
  • Coordinator for Feeding Clinic, authorization representative for Rehab department and helped schedule all rehab services including Audiology, Sports, Occupational, Physical, Speech Therapy services.
  • Used EPIC and INFOR for scheduling and ordering supplies.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and 10+ departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.

Intern Athletic Trainer

Malone University Athletics
Canton, OH
10.2020 - 05.2021
  • Developed and implemented preventative programs to minimize injuries for 100+ athletes.
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
  • Communicated with head trainer and doctors about patient needs.
  • Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
  • Supported students in meeting training and conditioning goals.
  • Planned medical coverage for away meets and tournaments.
  • Coordinated care with team doctors, athletes, families and coaches.
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.

Barista Trainer

Starbucks
North Canton, OH
08.2017 - 06.2021
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled cash and processed payments accurately to avoid errors.
  • Educated coworkers and customers about new products.
  • Developed and implemented updating training programs for 40 employees.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • First hourly paid ambassador for Woman's Impact Network at Starbucks. Includes community work, empowering women in work force and building a community that is comfortable for women.

Physical Therapy Aide

Concord Therapy
Hartville, OH
02.2021 - Current
  • Updated and maintained 100+ charts to reflect on patient progress and treatments using Turbo.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Documented each patient case with updates in computer system.
  • Communicated with physicians to provide updates on patient care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Worked in acute care setting and created individualized exercise programs for patients.
  • Assisted four Physical Therapists to initiate different patient care plans in outpatient setting.
  • Answered questions from patients via email, phone and in person.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Completed minor preventative maintenance and mechanical repairs on equipment.

Gym Manager

Malone University Wellness Center
Canton , OH
08.2020 - 05.2021
  • Created and updated fitness programs focused on cardio, strength and conditioning.
  • Trained 20 employees on general procedures, gym rules and duties.
  • Reviewed stock counts and ordered items to control inventory.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Gym Receptionist

Faith Gym
Barberton, OH
10.2018 - 03.2019
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Maintained inventory of items that were placed in each guest room.
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting increasing productivity by 12%.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Worked flexible hours; night, weekend, and holiday shifts.

Home Health Aide

Gentlebrook
Hartville, OH
08.2016 - 08.2017
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Provided 15 patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided mobility assistance such as walking and regular exercising.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Documented vital statistics and coordinated with health care providers.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Education

Ph.D. - Occupational Therapy

Cleveland State University
Cleveland, OH
05.2025

Bachelor of Science - Exercise Science Pre-OT

Malone University
Canton, OH
05.2021

Skills

  • Multitasking abilities
  • Customer communications
  • Assisting patients
  • Creative problem solving
  • Health and wellness
  • Knowledge of human anatomy
  • Personable and friendly
  • Adaptable

Timeline

PSR II

Akron Children's Hospital
06.2021 - Current

Physical Therapy Aide

Concord Therapy
02.2021 - Current

Intern Athletic Trainer

Malone University Athletics
10.2020 - 05.2021

Gym Manager

Malone University Wellness Center
08.2020 - 05.2021

Gym Receptionist

Faith Gym
10.2018 - 03.2019

Barista Trainer

Starbucks
08.2017 - 06.2021

Home Health Aide

Gentlebrook
08.2016 - 08.2017

Ph.D. - Occupational Therapy

Cleveland State University

Bachelor of Science - Exercise Science Pre-OT

Malone University

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Sierra Jennings