Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Jillson

Dallas,Texas

Summary

Versatile professional with extensive experience in business intelligence and analytics. Proven track record of leading successful projects and developing innovative strategies for process improvement and cost savings. Collaborates seamlessly with other departments to ensure timely and accurate delivery of products and services. Exceptional organizational and communication skills have enabled me to effectively work under pressure while consistently meeting deadlines and exceeding customer expectations.

Overview

10
10
years of professional experience

Work History

International AAdvantage Representative

American Airlines
06.2023 - Current
  • Chosen by previous CCM (Libby Chernick) to call back a prestigious passenger who had emailed regarding recurring issues on his itinerary and find a solution
  • Selected by previous CCM (Libby Chernick) to be shadowed by Preston Peterson from Customer Experience Planning to find areas of improvement in our systems
  • Consecutively exceeded required metrics month after month
  • Maintained top 5 position within my team in at least one category every month with some months gaining top 5 position in multiple categories
  • Maintained up-to-date knowledge of company policies and procedures to ensure compliance with regulations
  • Utilized knowledge of products and services to resolve customer issues efficiently and effectively

Data Analyst / Sales Administrator

Good Faith Energy
08.2021 - 04.2023
  • Improved sales team's planning by developing target forecasts and completing detailed performance reports
  • Supported sales team by handling clerical needs and arranging travel
  • Created proposals and contracts for the Solar & Battery ad Telsa Solar Roof sales divisions
  • Tracked financial, employee, and operations data with relevant software to offer real-time insights
  • Experience using HubSpot and Salesforce programs as well as Trello and Slack communication platforms
  • Handled diary management; arranged appointments for the sales team as well as the survey technicians

Solar Sales Consultant

Code Blue Solar
04.2018 - 08.2021
  • Gave smooth and successful presentations at customer locations.
  • Generated solar energy customer leads to develop new accounts.
  • Prepared and reviewed detailed design drawings, specifications, and lists related to solar installations, applications, and financing packages.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bridal Lead

Bed Bath & Beyond
05.2015 - 05.2016
  • Engaged customers in a courteous, helpful, and respectful manner while promptly responding to their requests
  • Met with customers on a one-on-one basis to assist with determining personal needs and compiling merchandise preference list for their registry/event
  • Provided efficient product demonstration to attract more clients and ensure achievement of all sales objectives
  • Performed additional, sometimes specialized, duties as required by business needs including but not limited to; stocking, freight processing, fulfillment, and cashiering

Education

High School -

Idaho Falls High School
05.2016

Skills

  • Scheduling
  • Proficient Communication
  • MS Word
  • PowerPoint
  • Statistical Analysis
  • Planning / Organization Skills
  • Data Collection Management
  • Performance tracking

Timeline

International AAdvantage Representative

American Airlines
06.2023 - Current

Data Analyst / Sales Administrator

Good Faith Energy
08.2021 - 04.2023

Solar Sales Consultant

Code Blue Solar
04.2018 - 08.2021

Bridal Lead

Bed Bath & Beyond
05.2015 - 05.2016

High School -

Idaho Falls High School

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Sierra Jillson