Sierra Johnson

Assisted students with special needs in developing effective communication skills, fostering a sense of independence.

• Provided ongoing feedback to parents and teachers regarding student progress, ensuring consistent communication among all parties involved.
• Collaborated with teachers to develop strategies for improving student performance in both academic and social settings.

Assisted teachers in monitoring classroom environment and maintaining order during transitions or unexpected events.

• Facilitated small group instruction tailored to each student''s unique learning needs, promoting academic growth.
• Collaborated with multidisciplinary teams consisting of therapists, counselors, and other professionals to provide comprehensive support for each student's unique needs.
• Supported development of students'' self-advocacy skills by encouraging them to express their needs and preferences clearly.
• Increased student engagement by utilizing visual aids, hands-on activities, and real-world examples during lessons.
• Enhanced student learning by providing personalized support and implementing individualized education plans.
• Supported students'' emotional well-being through active listening and empathetic communication, fostering a sense of trust and rapport.
• Enabled greater participation in classroom activities for students with physical disabilities through modifications and accommodations.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Set up and broke down food service lines quickly to maintain service flow.
• Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
• Assisted in inventory management, ordering supplies, and minimizing food spoilage.
• Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
• Ensured consistency in presentation of dishes by closely following plating guidelines.
• Increased daily sales by upselling menu items based on customer preferences.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Streamlined front desk operations for improved efficiency and reduced wait times.
• Continuously sought opportunities for professional development through industry workshops, seminars or webinars.
• Coordinated group bookings efficiently, assisting event planners with logistics and accommodations as needed.
• Assisted in training new team members to uphold high standards of guest service at the front desk.
• Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
• Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
• Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
• Proactively addressed potential challenges or concerns before they escalated into larger issues affecting guest satisfaction.
• Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
• Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
• Exceeded expectations on secret shopper evaluations by consistently delivering top-notch service during mystery visits.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.