Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Sierra Johnson

Philadelphia,PA

Summary

Self motivated, ambitious individual with experienced communication and customer support skills. Highly motivated, team oriented, hard worker who excels in fast-paced work environments and is committed to excellence. I would like to bring to your company professional enthusiasm and dedication, responsibility in a good work ethic.

Overview

11
11
years of professional experience

Work History

Content Creator

Instagram , Tic Tok and YouTube.
03.2024 - Current
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
  • Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.

INDEPENDENT DRIVER

LYFT
08.2023 - Current
  • Provides safe, reliable, and efficient transportation services to passengers using my personal vehicle.
  • Responsibilities include maintaining vehicle cleanliness, navigating efficiently, and delivering exceptional customer service.
  • Tasks involve accepting ride requests, following GPS directions, and ensuring passenger satisfaction.

Public Safety Dispatcher

University Of Pennsylvania
08.2023 - 02.2024
  • Answers all incoming radio and telephone calls to the department; screens and prioritizes requests for assistance and information
  • Maintains ongoing dialogue with callers for information
  • Maintains calm during emergency or stressful situations
  • Documents each call for assistance or information using departmental incident reporting system(CAD)
  • Transfers telephone calls as appropriate
  • Process walk-in requests for services
  • Prioritizes calls and incidents, directs departmental resources to resolve in-progress incidents
  • Communicates and dispatches on-duty facilities personnel to maintenance issues on campus
  • Dispatches University of Pennsylvania Police (UPPD)
  • Communicates with outside emergency response agencies (Philadelphia , Drexel and Septa Police & Fire Departments) during emergency situations by phone and radio
  • Sends emergency messages using the University's mass notification system (UPENN Alert)
  • Operates and maintains the Commonwealth Law Enforcement Assistance Network (PA CLEAN), PA Justice Network (JNET), National Crime Information Center (NCIC) and other record management systems as directed for validation of drivers' licenses, vehicle registrations, criminal histories, wanted information and other vital information for officers in the field
  • Maintains knowledge of all vehicle and officer assignments; keeps shift supervisors(s) informed of all appropriate incidents
  • Process walk-in requests for services
  • Prepares Daily Summary Sheet and other pertinent computer aided dispatch (CAD) paperwork/programs for supervisory approval; lists all incidents and their resolution, notes unusual occurrences, accounts for all members of the shift and their assignment
  • Monitors CCTV systems, alarms systems and access control devices; informs shift supervisor and documents irregularities
  • Performs additional duties and assists with special projects as assigned.

Enrollment Specialist

First Contact HR
03.2023 - 08.2023
  • Promptly greet applicants and guests
  • Facilitate applicant progress through the company process
  • Perform data entry
  • Conduct fingerprinting for federal and state program, such as TSA pre-check
  • Conduct ink and live-scan FBI Fingerprinting
  • Assist with or perform drug-screening process as required
  • Promptly answer all incoming calls and direct to the appropriate area
  • Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
  • Verify applicant identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each applicant
  • Perform administrative duties such as conducting child abuse history clearances and state criminal records research
  • Adhere to all company and departmental employment policies.

Dispatcher (Alarm Monitor)

Universal Atlantic Systems
05.2020 - 01.2023
  • Receives and answers emergency and non-emergency calls for alarms
  • Records all calls
  • Proactively asses problems and suggested solutions
  • Monitors and assess every signal that individually as they come in constantly
  • Arms and disarms commercial and non-commercial properties in USA and Hawaii
  • Dispatches fire and burglary alarms for commercial and non-commercial residents
  • Updates, edits, and cancels customers files via request
  • View cameras for properties being monitored by alarm systems
  • Create tickets for alarm systems needing trouble shooting.

UPS Store Center Associate

United Parcel Service, UPS
09.2017 - 05.2020
  • Receives and processes packages for courier shipment
  • Assists customer needs with operating copiers, fax machines, binding equipment, laminating machines and point of sales devices
  • Separates all incoming packages and labels individually on package and in system, to let customers know their packages have been received
  • Processes Amazon returns
  • Certified Notary- Notarized documents for customers
  • Assisted with fingerprints and passport photos.

Call Center Representative

Family Dermatology
03.2013 - 12.2017
  • Serviced and answered all calls for 20 locations, all calls inbound to same call center
  • Answers all calls for all counties
  • Arranges, cancels, and edits all appointments for all patients/clients via Doctors and insurance approval
  • Spoke with insurances to approve appointments for clients
  • Updated data base with client information
  • Called pharmacies for doctors to update notes, and spoke with doctors assistants to clear messages for clients.

Education

Nursing Assistance Certification -

Brooks Alternative Nursing School New Jersey
03.2009

High School Diploma -

Frankford High School Philadelphia, PA
06.2008

Skills

  • Proficient computer skills, including Microsoft office (word, outlook, and some excel spreadsheets)
  • Customer Service ( 15 years)
  • Fast-pace environments (15 years)
  • Data Entry
  • Strong verbal and written communication skills, including spelling and math
  • Fast leaner
  • Team oriented, also independently confident
  • Reliable / Dependable (punctual, works when scheduled and loves overtime)
  • Teachable / Trainable demeanor
  • Computer-aided dispatching
  • Radio Communications
  • CCTV monitoring

Websites

References

REFERENCES AVAILABLE UPON REQUEST.

Timeline

Content Creator

Instagram , Tic Tok and YouTube.
03.2024 - Current

INDEPENDENT DRIVER

LYFT
08.2023 - Current

Public Safety Dispatcher

University Of Pennsylvania
08.2023 - 02.2024

Enrollment Specialist

First Contact HR
03.2023 - 08.2023

Dispatcher (Alarm Monitor)

Universal Atlantic Systems
05.2020 - 01.2023

UPS Store Center Associate

United Parcel Service, UPS
09.2017 - 05.2020

Call Center Representative

Family Dermatology
03.2013 - 12.2017

Nursing Assistance Certification -

Brooks Alternative Nursing School New Jersey

High School Diploma -

Frankford High School Philadelphia, PA

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