Sierra Johnson
Blaine,MN
Summary
A passionate and detail-oriented case manager with a knack for turning complex client needs into personalized, effective support plans. With a drive for client advocacy and a bit of creativity, I've honed in on the art of keeping compliance in check while making sure every interaction is as smooth as possible. I bring not only experience, but also a fun, approachable attitude that helps them connect with clients and colleagues alike.
Overview
9
9
years of professional experience
Work History
Case Manager II
Supportive Living Solutions
04.2024 - Current
- Maintained accurate documentation on 50+ cases, ensuring compliance with regulations and confidentiality requirements.
- Oversaw "case cleaning" processes while identifying and rectifying compliance concerns on a case-by-case basis.
- Educated new team members on SLS processes and values.
- Mentored new team members to ensure smooth acclimation to the work environment.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Case Manager
Supportive Living Solutions
11.2023 - 04.2024
- Maintained accurate documentation on 50+ waiver cases, ensuring compliance with regulations and confidentiality requirements.
- CADI, DD, BI, R185, AC, and EW waivers
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Completed person-centered support plans based upon clients' assessed needs
- Mediated conflicts between client and support team
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Owner
Beecher Media
06.2022 - Current
- Developed and executed marketing and business plans to establish and grow a successful photography business
- Created and maintained a strong online presence through social media platforms, including Instagram, Facebook, and Pinterest, to showcase work and attract new clients
- Produced high-quality photography for a variety of clients, including individuals, families, and small businesses, for a range of occasions and needs, including portraits, events, and product photography
- Collaborated with other professionals, including event planners, graphic designers, and web developers, to create comprehensive solutions for clients
- Managed all aspects of the business, including scheduling, invoicing, and client communications
- Continuously improved photography skills through education, workshops, and experimentation with new techniques and equipment.
Case Manager
Fraser
11.2022 - 04.2023
- Provide case management services to 40+ individuals with developmental disabilities, including conducting assessments, developing individualized service plans, and coordinating services with providers and other stakeholders
- Advocate for clients and their families to ensure access to necessary services and resources, including Medicaid waivers, housing, and employment supports
- Maintain accurate and up-to-date client records, including progress notes, service plans, and eligibility documentation
- Monitor and report on service utilization, outcomes, and budgetary compliance
- Participate in interdisciplinary team meetings to review and coordinate care plans
- Provide crisis intervention and support during emergencies.
Server/Bartender
Lenerd's
02.2020 - 11.2022
- Greet and seat guests, take food and drink orders, and serve food and beverages in a timely and efficient manner
- Create a fun and welcoming atmosphere for patrons by engaging in conversation, playing music, and offering recommendations on food and drink options
- Mix and serve alcoholic beverages, including specialty cocktails, beer, and wine
- Monitor alcohol consumption and ensure the safety and well-being of patrons
- Handle cash and credit card transactions and accurately maintain cash register and credit card machine
- Clean and maintain the bar area, including stocking supplies, wiping down counters, and washing glassware
- Assisted with social media management, advertising, and interior design.
Perkins
Server/Shift Lead
11.2019 - 03.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Coordinator
Fraser
06.2019 - 10.2019
- Handled budget tracking and expense reporting, maintaining fiscal responsibility for three clients as well as household funds.
- Contributed to process improvement initiatives within the home by identifying areas for optimization and proposing solutions accordingly.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Assisted in coordinating events, resulting in successful implementation of client support plans and goal achievement.
- Tracked and coordinated necessary medical and educational appointments for up to 3 clients.
- Worked with supervisor to assess needs and determine best courses of action.
- Guided support staff to implement person-centered care.
- Oversaw medication administration.
Behavior Modification Assistant
Minnesota Department Of Human Services
11.2018 - 08.2019
- Maintained clean, safe, and well-organized environment for two clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored support plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
Fraser
07.2018 - 11.2018
- Maintained clean, safe, and well-organized environment across 12 client apartments
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Manager and Delivery Expert
Domino's
01.2016 - 11.2018
- As a Delivery Driver and Manager for Domino's Pizza, I have honed my skills in customer service, delivery driving, and management
- Delivering quality pizzas and excellent customer service to a wide variety of customers in a timely and efficient manner
- Maintaining a clean, organized, and well-stocked store environment
- Managing a team of employees to ensure timely and accurate food preparation and delivery
- Performing inventory management tasks such as ordering, receiving, and stocking inventory
- Managing daily operations, including opening and closing the store, cash handling, and deposit preparation
- Creating weekly schedules for the team to ensure optimal staffing levels
- Collaborating with the marketing department to execute promotions and increase sales
- Ensuring compliance with health and safety regulations, as well as company policies and procedures.
Education
Bachelor's Degree - Psychology
Metropolitan State University
Saint Paul01.2021
Skills
- Management
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Problem-Solving
- Relationship Building
- Positive Attitude
- Records Management
- Data Entry and Analysis
- Referral Coordination
- Organization and Multitasking
- Email and Telephone Etiquette
- Client Advocacy
Websites
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Case Manager II
Supportive Living Solutions
04.2024 - Current
Case Manager
Supportive Living Solutions
11.2023 - 04.2024
Case Manager
Fraser
11.2022 - 04.2023
Owner
Beecher Media
06.2022 - Current
Server/Bartender
Lenerd's
02.2020 - 11.2022
Perkins
Server/Shift Lead
11.2019 - 03.2020
Assistant Coordinator
Fraser
06.2019 - 10.2019
Behavior Modification Assistant
Minnesota Department Of Human Services
11.2018 - 08.2019
Direct Support Professional
Fraser
07.2018 - 11.2018
Manager and Delivery Expert
Domino's
01.2016 - 11.2018
Bachelor's Degree - Psychology
Metropolitan State University
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