Sierra Johnson
Phoenix,AZ
Summary
Experienced professional managing front office operations, delivering exceptional service. Highly skilled in coordinating teams and adapting to changing needs for smooth daily operations. Effective communicator handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and maintaining a positive attitude in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Angel Pediatrics
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
Front Office Receptionist
Champion Chiropractic
08.2022 - 11.2022
- Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Create office procedures and protocols to maximize time and increase patient flow and increase the number of procedures completed in a daily schedule
- Coordinating with the insurance company regarding patient eligibility and authorization of services
- Assist patients in completion of registration forms and ensures accuracy of demographics and insurance information by checking forms for completion and signatures
- Maintain accuracy on all patient data, including rechecking for demographic and insurance changes each time a patient checks in
Server
Heart & Soul Café
08.2020 - 06.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Diploma -
Boulder Creek High School
Anthem, AZ2022
Skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Professional demeanor
- Multi-line telephone skills
- Time management
Timeline
Front Office Receptionist
Angel Pediatrics
01.2023 - Current
Front Office Receptionist
Champion Chiropractic
08.2022 - 11.2022
Server
Heart & Soul Café
08.2020 - 06.2022
Diploma -
Boulder Creek High School
Similar Profiles
Chunchai KlaveChunchai Klave
Medical Assistant at Angel PediatricsMedical Assistant at Angel Pediatrics
Ka'mari BrownKa'mari Brown
Front Desk at Angel Kids PediatricsFront Desk at Angel Kids Pediatrics
Elizabeth BalserElizabeth Balser
LMHC at Angel Kids PediatricsLMHC at Angel Kids Pediatrics