Sierra Johnston

I currently service 67 ATM machines throughout Washington, and Idaho. I answer calls and video chats with members to process withdraws, deposits, car payments, cashiers checks, and help with their overall needs and answer any question's they may have. Some of the strength's I have acquired in this role are:

• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I started out at a keyholder position and was quickly promoted in a few short month's to the assistant manager position. Some skills and tasks associated with this role were:

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.