Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Si'Erra Jones

Fort Lauderdale,FL

Summary

The success of your day, week, month, and year is ultimately in your hands. Success means following the brand standards, training, coaching, and recognizing your team to deliver an amazing customer experience. You achieve results through your team. When they succeed, you succeed. The customer experience should never exceed the Team Member's experience. The experience is your hands. Ambitious manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead Pool Server

Hilton fort Lauderdale beach
10.2018 - Current
  • Greets the guests in a friendly and courteous manner
  • Retrieves order from kitchen, confirms its accuracy and delivers it to guests
  • Ascertain guest satisfaction throughout the meal service
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Consistently maintain a positive attitude
  • Encourage a positive attitude among Team Members
  • Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
  • Perform all duties in a timely and professional manner
  • Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
  • Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
  • Applies excellent guest relations skills when interacting with guests
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

General Manager

Eve on the Water
11.2021 - 01.2023
  • Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
  • Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue
  • Responsible for the financial demands of the department, based on the departmental budget
  • Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
  • Communicates with management, other departments, and designated personnel to address the needs of the POS system
  • Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards
  • Comply with all internal policies and procedures
  • Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
  • Assists with menu item changes based on product mix reviews and guest feedback
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Orchestrated positive customer experiences by overseeing every area of Front of the house operations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Assistant General Manager (AGM)

Think Hospitality
02.2020 - 12.2021
  • Knowledge of Labor Laws
  • Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
  • Demonstrated leadership skills, including coaching, directing, and motivating a team
  • Has excellent verbal and written skills
  • Ability to manage all public dealings in a professional manner
  • Ability to recognize problems and problem solve
  • Ability to accept feedback and willingness to improve
  • Ability to set goals, create plans, and convert plans into action
  • Ability to measure performance, subjectively and objectively
  • Is a brand ambassador both in and outside of the restaurant
  • Local restaurant marketing experience
  • Oversee every aspect restaurant operations
  • Ensures excellent guest service that meets or exceeds expectations
  • Ensures that the restaurant is adequately staffed to meet guest needs
  • Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions
  • Working with area director to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs
  • Operating the business in accordance with the company policies and applicable laws
  • Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures
  • Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness
  • Maximizing table turnover, sales per guest, and sales per hour
  • Enforcing safe work behaviors to maintain a safe environment for both guests and crew members
  • Monitor daily activities to ensure quality food and cleanliness standards
  • Meet the restaurant's P&L, and expense goals
  • Promoting suggestive selling techniques
  • Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere
  • Prepare Sales and projections for area director approval including follow up on store action plans
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Food and Beverage Manager

Wingsplus
08.2018 - 06.2020
  • Responsible for overseeing the restaurant, restaurant team
  • Provide all guests with courteous, professional, and efficient service that supports the restaurants operating procedures, brand promise and standards
  • Ensure all food and beverage team members deliver the brand and provide exceptional service
  • Assist and support food and beverage team members
  • Inspect the food and beverage outlets daily for cleanliness and sanitation
  • Have a thorough knowledge of menus and applicable specials
  • Lead and manage the restaurant, room service and bar areas to ensure brand standards are adhered to
  • Remain in dining room during peak business hours, greet and engage with guests to ensure an enjoyable dining experience
  • Address guest and team member concerns, reacting quickly and professionally
  • Assist Assistant Director of Food and Beverage with talent acquisition
  • Assist with departmental training, and schedule team members for training
  • Be able to operate the hotel computer system
  • Supervise the F&B team to perform opening and closing procedures with service staff
  • Follow proper procedure regarding cash handling, following cash bank reconciliation and end of shift drop
  • Spot check guest checks to ensure proper check handling
  • Ensure supplies are stocked, submit requests for purchasing items in a timely fashion
  • Maintain a clean and efficient restaurant
  • Know and comply with state food handling and liquor laws
  • Adhere to hotel grooming and uniform standards
  • Perform any additional tasks requested by management
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.

Leasing Agent/Property Manager

Sonder
12.2016 - 03.2019
  • Acquisitions & Accounts Manager and Onboarding Operations Coordinator to understand when new locations are coming online and what is needed to provide next level hospitality once locations are guest ready
  • Be a master of quality control
  • Execute operational needs such as meeting with guests, ensuring the locations are in order, and solving last-minute problems
  • Informed of current rental rates, locations and different amenities that the property has to offer
  • Maintain resident and property files
  • Help with marketing the property
  • Show model and vacant units to potential residents
  • Ensure the grounds and property are well maintained
  • Provide exceptional customer service to all residents and prospects
  • Plan resident functions and maintain resident retention
  • Inspect and maintain vacant units on an as-needed basis
  • Experience with Onesite, Yardi, or other property management software is a plus
  • Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook
  • Manage vendor relationships with housekeeping companies (we work with a few), linen/laundry companies, maintenance workers, handymen, plumbers, electricians, and more
  • Acting as a Property Manager in many cases
  • Manage our team of Hospitality Agents
  • Manage the warehouse
  • Manage key system
  • Ensure Guest have a great experience

Cocktail Server/Server

Conrad Hotels & Resorts
02.2018 - 06.2018
  • Upscale/Fine Dining Server
  • Assist with bartending duties
  • Drink orders
  • Improve guest experience
  • Expedit food orders
  • Legibly document orders when system is down and distribute food orders to kitchen
  • Retrieve all alcoholic beverage items from bar and serve to resident in accordance with the departmental standards
  • Open and serve wine/champagne bottles in accordance with departmental standards
  • Make all varieties of coffee in accordance with the department standards
  • Serve all food courses and non-alcoholic beverage items to the resident in accordance with departmental standards

Surgical Assistant

Aventura Plastic Surgery
03.2017 - 05.2018
  • Front Office and Back Office
  • Patient Scheduling, Answering calls, Nextech/ EMR software
  • Perform tasks such as, but not limited to, mentally tracking surgical supplies and performing anticipation skills preoperatively, intra-operatively, and post-operatively
  • Demonstrating the use of coping skills under stress and calm and effective responses especially in emergency situations
  • Anticipates needs of surgeon and patient, organization of the sterile field, application of sterile drapes
  • Passing of Sterile Instruments, equipment, and supplies to surgeon and other sterile team members
  • Preparation and handling of pharmaceuticals at the sterile field
  • Performing Counts of surgical instrumentation
  • Positioning of Patient and prep of the surgical site
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Verified identity of patient or operative site.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Server/Waiter

Margaritaville
09.2015 - 03.2017
  • Assists guests with needs, delivering drinks and food
  • Coordinates the schedule for the team
  • Trains the new servers
  • Make all varieties of coffee in accordance with the department standards
  • Serve all food courses and non-alcoholic beverage items to the resident in accordance with departmental standards
  • Anticipate resident's needs, respond promptly and acknowledge all residents, however busy and whatever time of day
  • Maintain positive resident relations at all times
  • Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately
  • Handle resident complaints following the six-step procedure and ensuring resident satisfaction

Surgical Technologist

Surgical Solutions
02.2016 - 01.2017
  • Laparoscopic Surgeries: manage the logistic concerns associated with reusable equipment, disposable outlay, and video technical support, so your personnel can concentrate on patient care
  • Assist with room turnover
  • Cleaned and processed Laparoscopic instruments
  • Use ultrasonic cleaner
  • Place instruments in washer-decontaminator
  • Wrap instruments and put instrument trays together in preparation for sterilization
  • 24/7 to assist surgeons and Operating Room staff
  • On-call shifts weekends and holidays
  • Provide preoperative setup, intraoperative technical support and postoperative room turnover
  • Determines that each item is in good working condition
  • Sorts and arranges items into proper trays according to established policy and procedure
  • Wraps trays and individual items according to established policy and procedure
  • Accurately labels each item with name and expiration date
  • Correctly operates sterilizers, ultrasonic washer and other equipment for processing items
  • Positions items correctly in sterilizer and selects proper cycle
  • Seeks assistance when needed

Ceremonial Guard

US Navy
06.2005 - 11.2009
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Coordinated with other intelligence agencies to share information and resources.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Maintained required level of proficiency in use of firearms.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Managed weapon handling, delivery and shipping systems.
  • Prepared and submitted personnel, ordnance and operational reports.
  • Upheld US Navy dress and appearance regulations for professional appearance.
  • Trained in small arms, anti-armor and indirect fire weapons.

Certified Server Trainer

Rockola Café
08.2003 - 05.2005
  • Accepted and offered team direction
  • Memorized items on menu and specialty items of the day
  • Showed customers to their seat, placed food orders, delivered the food to make sure it was correct, and always fixed the problem, if there were any
  • Opened restaurant on some mornings, which included prep work for drink service stations, cleaning floors, and food prep
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Monitored new server performance and offered continuous support throughout training period.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided coaching and mentoring to employees.

Education

Certificate - Computer Networking

New Horizons
01.2023

Associate - Occupational Therapy

Keiser University
10.2022

Diploma - Certified Sterile Processing Technologist

Ashworth College
01.2016

Associate of Applied Science - Surgical Technology

Sanford Brown Institute
01.2013

Diploma -

George Washington High School
06.2004

Skills

  • Authorized to work in the US for any employer
  • Hospitality Management
  • Customer Service Enhancement
  • Selling Techniques
  • POS Inventory System Operation
  • Restaurant Operation
  • Safe Food Handling
  • Critical Thinking
  • P&L Responsibility
  • Preventive Maintenance
  • Labor and Overhead Cost Estimation
  • Delegating Assignments and Tasks
  • Teamwork and Collaboration
  • Supply Ordering and Management

Certification

  • CPR Certification
  • BLS Certification
  • TABC Certified
  • Certified Surgical Technologist
  • Food Handler Certification
  • Google Search Ads

Languages

English

Timeline

General Manager

Eve on the Water
11.2021 - 01.2023

Assistant General Manager (AGM)

Think Hospitality
02.2020 - 12.2021

Lead Pool Server

Hilton fort Lauderdale beach
10.2018 - Current

Food and Beverage Manager

Wingsplus
08.2018 - 06.2020

Cocktail Server/Server

Conrad Hotels & Resorts
02.2018 - 06.2018

Surgical Assistant

Aventura Plastic Surgery
03.2017 - 05.2018

Leasing Agent/Property Manager

Sonder
12.2016 - 03.2019

Surgical Technologist

Surgical Solutions
02.2016 - 01.2017

Server/Waiter

Margaritaville
09.2015 - 03.2017

Ceremonial Guard

US Navy
06.2005 - 11.2009

Certified Server Trainer

Rockola Café
08.2003 - 05.2005

Certificate - Computer Networking

New Horizons

Associate - Occupational Therapy

Keiser University

Diploma - Certified Sterile Processing Technologist

Ashworth College

Associate of Applied Science - Surgical Technology

Sanford Brown Institute

Diploma -

George Washington High School

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Si'Erra Jones