Sierra Jones
St. Louis,Missouri
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Missouri Baptist Medical Center
St Louis, MO
01.2017 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance, or social and emotional support.
- Maintained inventory levels of stock items, supplies, and equipment to foster smooth and cost-effective unit operations.
Customer Service Representative
Gc Services/ Verizon wireless
Weldon Spring
06.2015 - 02.2017
- Provided customer services with bill payments and making purchases.
- Worked under the fraud investigation team to ensure customer accounts and non-customer identification were not misused.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Cashier/Customer Service Representative
Tommy Hilfiger
Chesterfield, MO
08.2016 - 01.2017
- Provided quality professional services, greeted customers, assisted in finding items, and promoted upcoming store promotions.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier
Einstein Bagels
St. Louis
12.2014 - 04.2016
- Provided customer services, ensured food accuracy, cleaned the location after hours, and counted the register with the supervisor
- Promoted to night supervisor.
Education
BBA - Business Supply Chain Management
University of Missouri - St Louis
St Louis, MO05-2025
Associate of Science -
Forest Park Community College
St. Louis05-2022
High School Diploma -
Pattonville High School
Maryland Heights01.2012
Skills
- Medical terminology knowledge
- Strong client relations
- Quick learner
- MS Windows proficient
- Credit card processing
- Cash flow management
- Trusted key holder
- Creative problem solver
- Strategic sales knowledge
Certification
- Computer Training Certificate
- Sales Essentials Certificate
Timeline
Patient Care Technician
Missouri Baptist Medical Center
01.2017 - Current
Cashier/Customer Service Representative
Tommy Hilfiger
08.2016 - 01.2017
Customer Service Representative
Gc Services/ Verizon wireless
06.2015 - 02.2017
Cashier
Einstein Bagels
12.2014 - 04.2016
BBA - Business Supply Chain Management
University of Missouri - St Louis
Associate of Science -
Forest Park Community College
High School Diploma -
Pattonville High School
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