Si'Erra Jones
Fort Lauderdale,FL
Summary
The success of your day, week, month, and year is ultimately in your hands. Success means following the brand standards, training, coaching, and recognizing your team to deliver an amazing customer experience. You achieve results through your team. When they succeed, you succeed. The customer experience should never exceed the Team Member's experience. The experience is your hands. Ambitious manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surgical Technologist
Broward Health North
Margate, Florida
03.2024 - Current
- Monitored patient vital signs and reported any changes to the medical team.
- Assisted surgeons during complex surgical procedures and maintained sterile environments.
- Maintained accurate documentation of surgical procedures and patient information.
- Trained new staff on proper surgical assistance techniques and best practices.
- Maintained a sterile environment within the operating room throughout the duration of surgeries.
- Monitored vital signs such as blood pressure, heart rate, temperature, before, during and after surgical operations.
- Demonstrated competency in scrubbing for various types of surgeries including orthopedic, vascular, gynecological, urological.
- Organized operating room equipment, supplies and instruments prior to surgical procedures.
- Maintained knowledge of current trends in surgical techniques through continued education programs or seminars.
Property Management Coordinator
Cortland Midtown
Miami, FL
01.2023 - 05.2024
- Scheduled property maintenance and inspections with contractors.
- Maintained property records and updated databases accurately.
- Assisted in budget preparation and expense tracking for properties.
- Collaborated with vendors to secure services for property upkeep.
- Assisted in the preparation of lease documents, rental agreements and other legal documents related to property management.
- Provided support during the move-in process by helping tenants complete paperwork and providing orientation tours of the property.
- Monitored budgets for all properties managed and maintained accurate records of expenses.
- Inspected properties regularly to ensure compliance with local laws, regulations and building codes.
- Maintained detailed files on each property managed that included leases, contracts and other important documentation.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Compiles listings of available rental units.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Advised board members on best practices when it comes to managing a successful Community Association.
Lead Pool Server
Hilton fort Lauderdale beach
10.2018 - 05.2024
- Greets the guests in a friendly and courteous manner
- Retrieves order from kitchen, confirms its accuracy and delivers it to guests
- Ascertain guest satisfaction throughout the meal service
- Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Consistently maintain a positive attitude
- Encourage a positive attitude among Team Members
- Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
- Perform all duties in a timely and professional manner
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
- Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
- Applies excellent guest relations skills when interacting with guests
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept register accurate through correct billing, payment processing, and cash management practices.
General Manager
Eve on the Water
11.2021 - 01.2023
- Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
- Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue
- Responsible for the financial demands of the department, based on the departmental budget
- Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
- Communicates with management, other departments, and designated personnel to address the needs of the POS system
- Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards
- Comply with all internal policies and procedures
- Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
- Assists with menu item changes based on product mix reviews and guest feedback
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Orchestrated positive customer experiences by overseeing every area of Front of the house operations.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Assistant General Manager (AGM)
Think Hospitality
02.2019 - 12.2021
- Maximized table turnover, Increasing sales per guest, and sales per hour
- Knowledge of Labor Laws
- Ensured Restaurant passed State Health Inspections by maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
- Demonstrated leadership skills, including coaching, directing, and motivating a team
- Ability to measure performance, subjectively and objectively
- Local restaurant marketing experience
- Oversee every aspect restaurant operations
- Ensures excellent guest service that meets or exceeds expectations
- Ensures that the restaurant is adequately staffed to meet guest needs
- Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions
- Working with area director to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs
- Operating the business in accordance with the company policies and applicable laws
- Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures
- Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness
- Enforcing safe work behaviors to maintain a safe environment for both guests and crew members
- Monitor daily activities to ensure quality food and cleanliness standards
- Meet the restaurant's P&L, and expense goals
- Promoting suggestive selling techniques
- Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere
- Prepare Sales and projections for area director approval including follow up on store action plans
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff recruitment, training, and performance evaluations for team development.
- Coordinated with vendors for supply management and maintenance of hotel facilities.
- Monitored financial performance and prepared budgets for department operations.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated rates with corporate entities related to extended stay contracts.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
Leasing Consultant
Marina Del Mar Apartments
Sunny Isles, FL
08.2018 - 06.2020
- Conducted property tours for prospective tenants, highlighting key features and amenities.
- Managed leasing agreements and ensured compliance with company policies.
- Assisted in marketing initiatives to attract new residents to the community.
- Responded to tenant inquiries and resolved issues promptly and effectively.
- Collaborated with maintenance staff to address resident needs and concerns.
- Organized community events to foster resident engagement and satisfaction.
- Maintained up-to-date knowledge of local market conditions including competitive pricing information.
- Negotiated lease terms with prospective tenants based on creditworthiness and rental history.
- Inspected units upon move-in, move-out; documented condition of unit prior to occupancy, termination of tenancy.
- Implemented creative strategies for generating interest in available properties or amenities.
Property Manager/ Airbnb Manager
Sonder
Miami, Florida
12.2016 - 03.2019
- Managed over 50 units in multiple buildings throughout Brickell, Wynwood, and Fort Lauderdale
- Acquisitions & Accounts Manager and Onboarding Operations Coordinator to understand when new locations are coming online and what is needed to provide next level hospitality once locations are guest ready
- Execute operational needs such as meeting with guests, ensuring the locations are in order, and solving last-minute problems
- Informed of current rental rates, locations and different amenities that the property has to offer
- Maintain resident and property files
- Help with marketing the property
- Show model and vacant units to potential residents
- Ensure the grounds and property are well maintained
- Provide exceptional customer service to all residents and prospects
- Plan resident functions and maintain resident retention
- Inspect and maintain vacant units on an as-needed basis
- Experience with Onesite, Yardi, or other property management software is a plus
- Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook
- Manage vendor relationships with housekeeping companies (we work with a few), linen/laundry companies, maintenance workers, handymen, plumbers, electricians, and more
- Acting as a Property Manager in many cases
- Manage our team of Hospitality Agents
- Manage the warehouse
- Manage key system
- Ensure Guest have a great experience
Surgical Assistant
Aventura Plastic Surgery
03.2017 - 05.2018
- Front Office and Back Office
- Patient Scheduling, Answering calls, Nextech/ EMR software
- Perform tasks such as, but not limited to, mentally tracking surgical supplies and performing anticipation skills preoperatively, intra-operatively, and post-operatively
- Demonstrating the use of coping skills under stress and calm and effective responses especially in emergency situations
- Anticipates needs of surgeon and patient, organization of the sterile field, application of sterile drapes
- Passing of Sterile Instruments, equipment, and supplies to surgeon and other sterile team members
- Preparation and handling of pharmaceuticals at the sterile field
- Performing Counts of surgical instrumentation
- Positioning of Patient and prep of the surgical site
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Verified identity of patient or operative site.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Surgical Technologist
Delray Medical Center
Delray Beach, Florida
08.2014 - 03.2017
- Prepared surgical instruments and equipment for various procedures.
- Assisted surgeons during operations by providing necessary tools and materials.
- Maintained sterile environments in operating rooms before, during, and after surgeries.
- Collaborated with nursing staff to ensure efficient patient care and workflow.
- Educated new surgical technologists on best practices and safety protocols.
- Implemented infection control measures to uphold hospital standards of safety.
- Managed inventory of surgical supplies, ensuring availability for upcoming procedures.
- Coordinated with surgical teams to streamline processes and improve efficiency.
- Provided guidance and training to surgical technologists on patient care procedures.
- Attended meetings with physicians, management personnel, nursing staff and other stakeholders.
- Responsible for ensuring compliance with applicable regulatory standards.
Surgical Technologist
Surgical Solutions
01.2010 - 12.2014
- Laparoscopic Surgeries: manage the logistic concerns associated with reusable equipment, disposable outlay, and video technical support, so your personnel can concentrate on patient care
- Assist with room turnover
- Cleaned and processed Laparoscopic instruments
- Use ultrasonic cleaner
- Place instruments in washer-decontaminator
- Wrap instruments and put instrument trays together in preparation for sterilization
- 24/7 to assist surgeons and Operating Room staff
- On-call shifts weekends and holidays
- Provide preoperative setup, intraoperative technical support and postoperative room turnover
- Determines that each item is in good working condition
- Sorts and arranges items into proper trays according to established policy and procedure
- Wraps trays and individual items according to established policy and procedure
- Accurately labels each item with name and expiration date
- Correctly operates sterilizers, ultrasonic washer and other equipment for processing items
- Positions items correctly in sterilizer and selects proper cycle
- Seeks assistance when needed
Ceremonial Guard
US Navy
06.2005 - 11.2009
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Managed weapon handling, delivery and shipping systems.
- Prepared and submitted personnel, ordnance and operational reports.
- Upheld US Navy dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor and indirect fire weapons.
Education
Associate of Applied Science - Surgical Technology
Sanford Brown Institute
Fort Lauderdale, FL01.2013
Diploma -
George Washington High School
Unknown06.2004
Certificate of Technical Studies - LCAM/ Licensed Community Association Manager
Gold Coast
Plantation, FLSkills
- Leasing operations
- Financial budgeting and reporting
- Customer Service Enhancement
- Inventory System Operation
- Property management expertise
- Lease negotiations
- Budget management
- Customer relationship management
- Market analysis
- Regulatory compliance
- Payment collection
- Rent collection
- Fair housing mandates
- Tenant and eviction laws
- Software utilization
- Critical Thinking
- P&L Responsibility
- Preventive Maintenance
- Labor and Overhead Cost Estimation
- Contract negotiation
- Delegating Assignments and Tasks
- Teamwork and Collaboration
- Supply Ordering and Management
Certification
LCAM - Currently awaiting testing
• BLS Certification
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• BLS Certification
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Timeline
Surgical Technologist
Broward Health North
03.2024 - Current
Property Management Coordinator
Cortland Midtown
01.2023 - 05.2024
General Manager
Eve on the Water
11.2021 - 01.2023
Assistant General Manager (AGM)
Think Hospitality
02.2019 - 12.2021
Lead Pool Server
Hilton fort Lauderdale beach
10.2018 - 05.2024
Leasing Consultant
Marina Del Mar Apartments
08.2018 - 06.2020
Surgical Assistant
Aventura Plastic Surgery
03.2017 - 05.2018
Property Manager/ Airbnb Manager
Sonder
12.2016 - 03.2019
Surgical Technologist
Delray Medical Center
08.2014 - 03.2017
Surgical Technologist
Surgical Solutions
01.2010 - 12.2014
Ceremonial Guard
US Navy
06.2005 - 11.2009
Associate of Applied Science - Surgical Technology
Sanford Brown Institute
Diploma -
George Washington High School
Certificate of Technical Studies - LCAM/ Licensed Community Association Manager
Gold Coast