Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

SIERRA JUDD

BLUFFDALE,Utah
SIERRA JUDD

Summary

Organized and dedicated team member with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
years of professional experience

Work History

Families First Pediatrics

Receptionist
10.2021 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Corresponded with clients through email, telephone, or online chat.

1 800 Contacts

Specialty Processor
02.2020 - 10.2021

Job overview

  • Find any potential system errors.
  • Process and work with backend system items and problems.
  • Process returns, exchanges, and refunds, and charge customers for product not returned.
  • Work with multiple computer screens, and multiple applications.
  • Call and notify customers of any issues on their orders or missing information.
  • Use the processing tools to fix and update customer orders and issues on accounts.
  • Contact eye care providers to obtain customer prescription information.
  • Work as a collaborative team member to find solutions to problems for the customer and company.
  • Coach agents on how to best process items and work with customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

1 800 Contacts

Call Center Representative
11.2019 - 02.2020

Job overview

  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
  • Prioritized customer service requests in order of urgency to promptly resolve critical issues.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Built positive relationships with customers by providing exceptional customer service.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Provided customers with product information and answered inquiries to provide top-quality service.
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Developed in-depth understanding of product features and services to offer comprehensive support.
  • Provided timely feedback to management regarding customer inquiries and issues.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Provided information about available products and services, membership details, and purchase advantages.

Famous Footwear

Sales Associate
09.2019 - 10.2019

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Payless Shoe Source

Sales Associate
01.2018 - 06.2019

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Riverton High School
Riverton, UT

High School Diploma
06.2018

Skills

  • Data Collection and Entry
  • Office Supplies and Inventory
  • Customer Support Needs Assessment
  • Project Support and Management
  • Credential Verification
  • Personnel Management
  • Administrative Support
  • Telephone Skills
  • Time Management
  • Verbal and Written Communication
  • Employee Training
  • Mail Management
  • Cash Deposit Preparation
  • Back Office Operations
  • Typing Proficiency
  • Customer Relations

Hobbies

  • Photography- I enjoy taking candid photos, capturing personality and beauty. I have done photoshoots for friends and family. I have done photoshoots for updating family photos as well as couple shoots just for fun. I love capturing the beauty around me, including those little moments inbetween. I would love to do some photoshoots that are more artistic and curated in a more fantasy editorial style.

Timeline

Receptionist

Families First Pediatrics
10.2021 - Current

Specialty Processor

1 800 Contacts
02.2020 - 10.2021

Call Center Representative

1 800 Contacts
11.2019 - 02.2020

Sales Associate

Famous Footwear
09.2019 - 10.2019

Sales Associate

Payless Shoe Source
01.2018 - 06.2019

Riverton High School

High School Diploma

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