Sierra Julian
Mesquite,TX
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Engagement team leader promoting employee advocacy, work culture, and productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HomeTeam Pest Defense
Richardson, TX
08.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted with training new employees on company policies and procedures.
Retail Sales Associate
Army & Air Force Exchange Services, AAFES
El Paso, TX
11.2018 - 07.2020
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized displays to attract customers and promote sales.
- Efficiently unloaded delivery trucks and replenished shelves with new products.
- Stocked shelves with merchandise according to company standards.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Some College (No Degree) - Business Administration And Management
El Paso Community College
El Paso, TXSkills
- Data Entry
- Call Management
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Conflict Resolution
- Team Development
Timeline
Customer Service Representative
HomeTeam Pest Defense
08.2021 - Current
Retail Sales Associate
Army & Air Force Exchange Services, AAFES
11.2018 - 07.2020
Some College (No Degree) - Business Administration And Management
El Paso Community College