Sierra Kautz
Clearwater,FL
Summary
Adaptable professional with a focus on maintaining confidentiality and accuracy in transaction processing. Strong skills in stress management and effective communication have consistently supported customer service excellence. Detail-oriented professional with a strong background in customer service. Proven ability to assist customers effectively and resolve inquiries under pressure, ensuring a positive experience.
Overview
3
3
years of professional experience
Work History
Tax Technician 1
Pinellas county tax collectors office
Largo, Florida
07.2025 - Current
- Assist customers with inquiries and resolve issues effectively.
- Contribute to a positive team environment through open communication.
- Answer customer inquiries and provide accurate information regarding products and services.
- Work with a number of state systems to process Driver's license transactions and motor vehicle transactions
- Remain professional in stressful circumstances.
- Maintain confidentiality of customers' information in compliance with regulations.
Customer Service Representative
Pinellas County Utilities
Clearwater, FL
02.2025 - 07.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Utilized customer service software to track interactions and updates.
- Managed high volume of incoming phone calls daily to assist customers.
- Delivered high-quality customer service, fostering community engagement.
- Collected customer feedback through surveys to inform service improvements.
Customer Service Cashier
City of Brooksville, Florida
Brooksville, FL
11.2022 - 01.2025
- Managed cash register, ensuring accurate transactions and balanced daily cash drawers.
- Operated cash registers to process payments for goods and services.
- Processed customer transactions efficiently and accurately.
- Collected credit card and cash payments to complete transactions for customer orders.
- Created customer accounts
- Completed the processing of customer accounts for accuracy.
- Trained new cashiers on operational procedures and customer interactions, improving team readiness.
- Provided customers with information on city services and events, enhancing their experience.
- Filed Office paperwork
Education
High School Diploma -
JW Mitchell High School
New Port Richey, FL05-2018
Skills
- Transaction processing
- Payment processing
- Cash handling
- Customer service software
- POS systems expert
- Call center procedures
- Computer proficiency
- Microsoft PowerPoint
- Attention to detail
- Problem solving
- Stress management
- Effective communication
- Multi-line phone talent
- Staff training
- Customer service
Timeline
Tax Technician 1
Pinellas county tax collectors office
07.2025 - Current
Customer Service Representative
Pinellas County Utilities
02.2025 - 07.2025
Customer Service Cashier
City of Brooksville, Florida
11.2022 - 01.2025
High School Diploma -
JW Mitchell High School