Sierra Keilholtz
Gilbert,AZ
Summary
I am a seasoned administrative assistant with over five years of experience. Throughout my endeavors, I have
been dedicated to customer relations with defined skills in providing exceptional services in any setting.
My values have always included an unwavering commitment to customer satisfaction, building productive relationships, resolving complex issues, and gaining clients' trust and loyalty. I have
experience with several different types of software and have proven many times that I am a quick learner
of new technologies, especially those related to new software and applications.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Representative
OuterWare For Windows
06.2021 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Accounts Receivable Specialist
Eaglecrest Accounting and Tax
01.2019 - 11.2020
- Resolving collections, Reconciling bank accounts, Generate and mail monthly statements/bills
Administrative Assistant
Fuller Petroleum
08.2016 - 01.2019
- Creating invoices, Answer/direct phone calls, Assisting in scheduling
Administrative Assistant
Metro Plating, Inc
07.2013 - 02.2016
- Maintaining computer and manual filing, Creating invoices, Delivering jobs to customers
Education
High School Diploma -
Red Mountain High School
05.2013
Skills
- Proficiency with various scheduling/customer software styles
- Proficiency with Microsoft Office (Word, Excel, Powerpoint)
- Experience with Quickbooks and Sage
- Ability to develop/maintain Excel spreadsheets for various needs
- Incoming/outgoing call management
- Creating and evaluating financial quotes
- Excellent problem-solving ability
- Excellent organizational tactics
- Customer Support
- Customer Relations
Timeline
Customer Sales and Service Representative
OuterWare For Windows
06.2021 - Current
Accounts Receivable Specialist
Eaglecrest Accounting and Tax
01.2019 - 11.2020
Administrative Assistant
Fuller Petroleum
08.2016 - 01.2019
Administrative Assistant
Metro Plating, Inc
07.2013 - 02.2016
High School Diploma -
Red Mountain High School
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