Sierra Kemp
Fresno,CA
Summary
Skilled Bike & Ski Technician with a robust background at R.E.I in Fresno, California, exhibiting exceptional customer service expertise. Proven track record in enhancing equipment performance and fostering customer loyalty through adaptability and continuous improvement. Achievements include significantly improving operational workflows and surpassing monthly sales goals through informed customer interactions and constant improvement of sales floor layout.
Overview
4
4
years of professional experience
Work History
Bike & Ski Technician
R.E.I
04.2021 - Current
- Assisted customers in selecting appropriate equipment based on their skill level and preferences
- Organized the storage area and sales floor to ensure efficient access to tools and supplies
- Collaborated with team members to ensure effective and safe workflow at all times
- Identified potential problems with equipment before they became major issues
- Developed strong relationships with customers to build loyalty to the shop's services
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Documented service and installation actions by completing forms and reports
- Verified product performance in line with defined criteria
- Educated customers with hands-on demonstrations of equipment and technology
- Informed customers of additional products and services to enhance experience and meet monthly sales goals
Parts Runner
Camping World
11.2020 - 04.2021
- Maintained a valid driver's license with no moving violations over the course of employment
- Consistently maintained high levels of accuracy in order fulfillment processes
- Assisted in the stocking of shelves within the warehouse when necessary
- Adapted quickly to changing schedules or workloads due to fluctuating customer demands
- Utilized problem-solving skills when faced with unexpected delays or roadblocks during deliveries
- Adept at loading and unloading parts onto trucks or other vehicles for transport to customers' locations
- Excellent communication skills with customers and vendors regarding orders, delivery times, and product availability
Education
Associate of Arts - Psychology
Fresno City College
12-2023
Skills
- Machine Operation
- Strong Communicator
- Customer service expertise
- Adaptability
- Continuous Improvement
References
- Jennifer Hays, R.E.I, Department Manager, Jhays@rei.com
- Daniel Vazquez, R.E.I, Department Manager, dvazquez@rei.com
Timeline
Bike & Ski Technician
R.E.I
04.2021 - Current
Parts Runner
Camping World
11.2020 - 04.2021
Associate of Arts - Psychology
Fresno City College
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