Summary
Overview
Work History
Education
Skills
Accomplishments
Section name
Quote
Interests
Timeline
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Sierra Kent

Sierra Kent

ALPHARETTA,GA

Summary

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.

Overview

24
24
years of professional experience

Work History

Bakery Manager

Decadent Delights Atl
02.2019 - Current
  • Plan, schedule, and supervise bakery production, shipping, and cleaning activities to the highest safety and sanitation standards.
  • Supervise, evaluate, train, and schedule the work of bakery staff.
  • Order and arrange for correct ingredients, supplies, and equipment using a computerized system.
  • Be responsible for the consolidation of product orders from users.
  • Assure the proper use and care by the staff of a large variety of highly specialized production equipment.
  • Develop, maintain and update recipe files through computerized processes.
  • Be responsible for inventorying of stock.
  • Assist in developing and implementing merchandising plans for new cash operations, as required.
  • Assist bakers with the production of new products or when the schedule falls behind.
  • Perform other related duties as assigned

Event Coordinator

Elite Events Atl INC
02.2015 - 01.2019
  • Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
  • Visit venue to plan layout of seating and decorations.
  • Calculate budgets and ensure they are adhered to.
  • Select chefs or catering companies to prepare food for event.
  • Keep inventory of backdrops, projectors, computers, and other display materials. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.

Data Entry Specialist

Amerifeel/Outcomes Health Solutions
06.2014 - 02.2015
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed

Call Center Agent

Alorica
03.2014 - 05.2014
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Professional Organizer

Office Solutions
08.2010 - 03.2012
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Increased meeting efficiency by developing meeting agendas.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, and exemplary customer service delivery and team-player attitude.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Childcare Provider

A Loving Home Childcare
07.2009 - 08.2010
  • Provided top-quality childcare for children ages 0-15 years, teaching basic math, reading and writing skills.
  • Ensured healthy development and behavioral skills.
  • Kept detailed records and receipts of all money received and spent for business using QuickBooks and Excel.
  • Developed new customer relations through telephone contact and sales activity.
  • Increased meeting efficiency by developing meeting agenda

Cashier/Front End Manager

Wal-Mart
11.2007 - 08.2009
  • Operated cash register during shortage of cashiers.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, and exemplary customer service.
  • Increased customer loyalty through excellent customer service.
  • Operated cash register service delivery and team-player attitude.
  • Delegated tasks during peak hours.
  • Managed and trained a team of more than fifty employees on policies and procedures.
  • Operated telephone switchboard to ensure callers were connected to the correct destination.

Sales Associate

Parisian
01.2006 - 07.2007
  • Administered support to customers with store purchases.
  • Assisted departmental managers in determining floor merchandise designations.
  • Issued support to departmental managers with inventory tracking to ensure merchandise availability and turnover.
  • Met and exceeded store expectations when promoting store credit card sales.
  • Managed and trained new employees on current policies and procedures.

Assistant Store Manager

Pretty Pieces
11.2004 - 12.2005
  • Managed and trained new employees on current policies and procedures.
  • Reconciled inventory logs in order to guarantee the availability of new products.
  • Coached store representatives on products to increase productivity and sales.
  • Provided feedback to all representatives for semi-annual reviews.

Administrative Assistant

Fulton County Government Center
01.2002 - 10.2004
  • Operated large format printers and binder equipment to produce printed documents for the county
  • Performed calendar organization and collateral preparation for meetings.
  • Systematically increased office organization.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Developed more efficient filing/documenting system and customer database protocols.
  • Operated telephone switchboard to ensure callers connected to the correct destination.

Education

Associate of Science degree -

ITT Technical Institute
Duluth, GA
12.2015

Skills

  • Report Development
  • Problem Resolution
  • Administrative Support
  • Meet Deadlines
  • Microsoft Office
  • Spreadsheet Development
  • Employee Training & Development
  • Payroll
  • Reporting
  • Calendaring
  • Schedule Management
  • Critical Thinking
  • Meets/Exceeds Goals
  • Self-Starter
  • Project Planning - MS Project
  • Attention to Detail
  • Lotus Notes
  • File Maker Pro
  • Internet Research
  • Excel (10 years)
  • Microsoft Office (10 years)
  • Account Management (10 years)
  • Customer Service (10 years)
  • Management (10 years)
  • Bookkeeping (10 years)
  • Food safety
  • Culinary experience
  • Micros POS
  • Food preparation
  • Cooking
  • Inventory control
  • Serving
  • Baking supervision
  • Commercial production
  • Recipe creation and conversion
  • New recipe testing
  • Baking equipment troubleshooting
  • Food safety oversight
  • Baking equipment maintenance
  • Bakery operations

Accomplishments

  • Ensured smooth operations by supporting executive team.
  • Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Prepared monthly reports for records, closed terminated records, completed final audit of charts and ensured that all documentation has been received and filed.

Section name

  • Willing to relocate to: Alpharetta, GA
  • Authorized to work in the US for any employer

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Fitness

Timeline

Bakery Manager

Decadent Delights Atl
02.2019 - Current

Event Coordinator

Elite Events Atl INC
02.2015 - 01.2019

Data Entry Specialist

Amerifeel/Outcomes Health Solutions
06.2014 - 02.2015

Call Center Agent

Alorica
03.2014 - 05.2014

Professional Organizer

Office Solutions
08.2010 - 03.2012

Childcare Provider

A Loving Home Childcare
07.2009 - 08.2010

Cashier/Front End Manager

Wal-Mart
11.2007 - 08.2009

Sales Associate

Parisian
01.2006 - 07.2007

Assistant Store Manager

Pretty Pieces
11.2004 - 12.2005

Administrative Assistant

Fulton County Government Center
01.2002 - 10.2004

Associate of Science degree -

ITT Technical Institute

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