Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Keskine

Gaylord

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Tropical Smoothie Cafe
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Preformed cash handling and banking.
  • Ensuring myself and crew are staying on task and ensuring quality products are made and handed out.

Receptionist

Carribean Tans
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed and communicated with clients, and updated client records.
  • Answered phone promptly.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Trained new hires on cleaning tasks, opening, closing duties, and generating and balancing daily revenue reports.

Crew Member

Tropical Smoothie Cafe
06.2021 - 06.2023
  • Worked front counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Associate Degree in Nursing - Nursing

North Central Michigan College
Petoskey, MI
05-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Creative problem solving
  • Assigning work
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Teamwork and collaboration
  • Time management

Certification

  • CPR
  • BLS
  • Medical Assistant
  • Manager Servsafe certification

Timeline

Shift Leader

Tropical Smoothie Cafe
06.2023 - Current

Receptionist

Carribean Tans
06.2022 - Current

Crew Member

Tropical Smoothie Cafe
06.2021 - 06.2023

Associate Degree in Nursing - Nursing

North Central Michigan College

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Sierra Keskine