Sierra Kocher
Fort Bragg,California
Summary
Experienced with handling transactions and maintaining accurate records. Utilizes strong customer service skills to ensure positive shopping experience. Track record of working effectively in team and adapting to fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales Floor Associate/Cashier
Dollar Tree
Fort Bragg, CA
11.2024 - Current
- Assisted customers with product inquiries and transactions, enhancing shopping experience.
- Processed cash and electronic payments accurately, ensuring efficient checkout operations.
- Maintained organized sales floor, restocking merchandise to optimize product visibility.
- Collaborated with team members to execute promotional displays, driving customer engagement.
- Trained new associates on register procedures and customer service best practices.
- Assist at least 50 customers through the checkstand
CSA
Anabi Oil
Fort Bragg, CA
05.2024 - 11.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed cash register operations, including processing transactions accurately and handling cash securely.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Trained new associates on company policies and best practices in customer service.
Busser
Silvers at the Wharf
Fort Bragg, CA
05.2021 - 09.2022
- Assisted servers by delivering food and beverages promptly.
- Cleaned and organized dining areas to enhance guest experiences.
- Maintained inventory of supplies, notifying management of shortages.
- Collaborated with kitchen staff to ensure timely dish preparation.
- Trained new bussers on cleaning protocols and service standards.
- Streamlined table turnover processes to improve seating efficiency.
- Implemented best practices for sanitation and safety compliance in dining spaces.
- Reset and cleaned tables quickly to prepare for new customers.
- Supported team during peak hours by managing high-volume tasks effectively.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Fry Cook, Cashier
Seapal Cove
Fort Bragg, CA
05.2021 - 12.2021
- Prepared and cooked menu items following established recipes and procedures.
- Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
- Operated kitchen equipment, including fryers, grills, and ovens with proficiency.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored inventory levels, ensuring adequate stock of ingredients for daily operations.
- Collaborated with team members to optimize workflow during peak service hours.
- Provided feedback to management on menu improvements based on customer preferences.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Stayed informed of daily menu to help coordinate cooking times.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to improve checkout speed and accuracy.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Dishwasher
Alpine Beer Co.
Alpine, CA
09.2018 - 01.2019
- I was responsible for ensuring the cleanliness and sanitization of dishes, tableware, glassware, pots, pans, and utensils.
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Assisted in training new team members on efficient dishwashing techniques and safety protocols.
- Monitored inventory levels of cleaning supplies, reporting needs to management for reordering.
- Implemented streamlined processes for sorting and washing dishes to enhance workflow efficiency.
- Maintained organized workstations, promoting a safe and efficient kitchen environment.
- Conducted routine maintenance checks on dishwashing machinery to prevent operational disruptions.
- Supported kitchen operations by promptly addressing any issues related to dishware shortages or breakage.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Sandwich Artist
SUBWAY®Restaurants
Alpine, CA
09.2016 - 08.2017
- Prepared and assembled customer orders with precision and attention to detail.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize sandwich preparation processes, enhancing overall efficiency.
Education
High School Diploma -
Steele Canyon Highschool
San Diego, CA06.2016
Skills
Reliability and punctuality
Cash handling expertise
POS system operation
Upselling strategies
Loss prevention awareness
Teamwork and collaboration
Customer service
Money handling
Building End Caps
Relationship building
Phone etiquette
Retail sales
Conflict resolution
Timeline
Sales Floor Associate/Cashier
Dollar Tree
11.2024 - Current
CSA
Anabi Oil
05.2024 - 11.2024
Busser
Silvers at the Wharf
05.2021 - 09.2022
Fry Cook, Cashier
Seapal Cove
05.2021 - 12.2021
Dishwasher
Alpine Beer Co.
09.2018 - 01.2019
Sandwich Artist
SUBWAY®Restaurants
09.2016 - 08.2017
High School Diploma -
Steele Canyon Highschool