Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Kramer

Clayton

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Simply Clean By Sierra. Proven ability to enhance client satisfaction through tailored cleaning solutions and effective communication. Proficient in data entry and Microsoft Excel, consistently delivering high-quality results while managing multiple priorities in fast-paced environments.

Overview

14
14
years of professional experience

Work History

House Cleaner

Simply Clean By Sierra
01.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

Shop Owner

Simply Lynn Creations & Co.
06.2021 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Server

Sam And Dee's Diner
10.2019 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Supervisor

UPS Customer Center
02.2020 - 03.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Receptionist

Crazy Bands
01.2019 - 09.2019
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Housekeeper

Disney
11.2016 - 12.2018
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Hostess/Server

Sonny's BBQ
01.2014 - 10.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Receptionist

Custom Paint & Auto Body By Jim Kramer
02.2012 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Education

Ocoee High School
Ocoee, FL

Skills

  • Customer service
  • Data entry
  • Microsoft Word/Excel
  • Strong work ethic
  • Organization skills
  • Time management
  • Telephone skills
  • Goal oriented

Timeline

House Cleaner

Simply Clean By Sierra
01.2025 - Current

Shop Owner

Simply Lynn Creations & Co.
06.2021 - Current

Supervisor

UPS Customer Center
02.2020 - 03.2021

Server

Sam And Dee's Diner
10.2019 - 12.2022

Receptionist

Crazy Bands
01.2019 - 09.2019

Housekeeper

Disney
11.2016 - 12.2018

Hostess/Server

Sonny's BBQ
01.2014 - 10.2016

Receptionist

Custom Paint & Auto Body By Jim Kramer
02.2012 - 01.2014

Ocoee High School

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Sierra Kramer