Sierra Kyllonen
Vancouver
Summary
Dynamic and results-driven professional with extensive experience at Mod Pizza, excelling in customer service and transaction processing. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operation and inventory management, consistently maintaining cleanliness and efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier, cook,
Mod pizza
Battle Ground
01.2021 - 01.2024
- Processed customer transactions efficiently and accurately at a fast-paced environment.
- Maintained clean and organized workstations to ensure health and safety standards.
- Assisted customers with menu selections and provided recommendations on food items.
- Collaborated with team members to ensure timely service during peak hours.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Set up and performed initial prep work for soups, sauces, and salads.
Deli
Fred Meyers
01.2019 - 01.2020
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted chefs in maintaining a clean and organized workspace.
- Stocked ingredients and supplies to ensure efficient workflow.
- Engaged with customers to provide menu recommendations and service assistance.
- Assisted head chef in preparing special menu items upon request from customers.
- Set up and stocked service area with sushi ingredients such as seaweed, fish, rice and vegetables.
Customer Service Cashier, cook
Lumberjack burger
Molalla
01.2017 - 01.2019
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and provided friendly customer service.
Sales associate
Macy’s
01.2014 - 01.2017
- Assisting customers with questions, needs and purchases
- Attending weekly sales meetings
- Cultivating successful relationships with retail customers
- Completing each transaction in a quick and efficient manner
- Performing general housekeeping duties such as wiping down counters, shelves, windows and restrooms
- Greeting each customer that comes into the store in a warm manner
- Preparing merchandise for display
- Setting up merchandise on the sales floor
- Helping opening and closing the store
- Superb attention to details
- Identifying ways to improve the business
- Knowledgeable about the company's products.
- Have the ability to grow within a company.
- Can remain focused when carrying out repetitive work for long periods of time
- Proficient with Microsoft Office, Microsoft word, Internet and Social Media
Education
High School Diploma -
Century High School
Hillsboro, OR06-2014
Skills
- Cash register operation
- Customer transaction processing
- Food safety standards
- POS system operation
- Inventory management
- Customer relationship management
- Team collaboration
- Effective communication
- Customer assistance
- Product restocking
- Work ethic and integrity
- Transaction handling
- Customer service
- Retail merchandising
- Cleanliness
- Positive and professional
References
- Lumberjack Burger, Destinie Lachica, (503) 449-5651
- Fred Meyers, Hallie Arnett, (503) 754-0511
Additional Information
Superior customer service, Food handling experience, Experience with sanitation protocol, Food and display merchandise, Knowledgeable of food products, Experience with other team members
References Available
References available upon request
Roles And Responsibilities
- Assisting customers with questions, needs and purchases
- Attending weekly sales meetings
- Cultivating successful relationships with retail customers
- Completing each transaction in a quick and efficient manner
- Performing general housekeeping duties such as wiping down counters, shelves, windows and restrooms
- Greeting each customer that comes into the store in a warm manner
- Preparing merchandise for display
- Setting up merchandise on the sales floor
- Helping opening and closing the store
- Superb attention to details
- Identifying ways to improve the business
- Knowledgeable about the company's products
- Have the ability to grow within a company
- Can remain focused when carrying out repetitive work for long periods of time
- Proficient with Microsoft Office, Microsoft Word, Internet and Social Media
Timeline
Cashier, cook,
Mod pizza
01.2021 - 01.2024
Deli
Fred Meyers
01.2019 - 01.2020
Customer Service Cashier, cook
Lumberjack burger
01.2017 - 01.2019
Sales associate
Macy’s
01.2014 - 01.2017
High School Diploma -
Century High School