Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Langbehn

Scottsdale,AZ

Summary

Professional Patient Navigator with seven years of experience working with orthopedic and endocrinology patients. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.

Overview

7
7
years of professional experience

Work History

Account Executive

Foxpoint Interactive
06.2021 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.

Patient Care Coordinator

Scottsdale Hand To Shoulder Center
06.2018 - 05.2021
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Precisely evaluated and verified benefits and eligibility.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Verified insurance of patients to determine eligibility.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Delivered timely and accurate charge submissions.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Checked patients in and out and collected payments.

Front Office Associate

East Valley Endocrinology
06.2016 - 07.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Education

Bachelor of Science - Communication

Arizona State University
Tempe, AZ
12.2023

Skills

  • Staff Management
  • Market Development
  • Account Servicing
  • Progress Reporting
  • Organizational Standards
  • Patient Relations
  • Claims Processing
  • Patient Education
  • Social Perceptiveness

Timeline

Account Executive

Foxpoint Interactive
06.2021 - Current

Patient Care Coordinator

Scottsdale Hand To Shoulder Center
06.2018 - 05.2021

Front Office Associate

East Valley Endocrinology
06.2016 - 07.2018

Bachelor of Science - Communication

Arizona State University

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Sierra Langbehn