Sierra Leyba
Fairfield,CA
Summary
Experienced and empathetic professional with a proven track record in conflict resolution, client care, customer service, and team coordination. Adept at managing high-pressure situations, overcoming challenges, and achieving organizational success. Eager to utilize my problem-solving skills and operational efficiency to make a meaningful impact in a dynamic and fulfilling work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consumer Loans Collector
Westamerica Bank
08.2024 - Current
- Managed inbound and outbound calls to customers, branches, and loan officers regarding delinquent loans, payment plans, and account inquiries
- Contacted borrowers via phone, email, and written correspondence to collect past-due installment and revolving loans
- Performed skip-tracing using credit reports, public records, and banking databases to locate customers and re-establish payment programs
- Analyzed customer financial situations and recommended loan modifications, payment plans, or hardship programs in accordance with bank policies
- Maintained accurate and up-to-date records of collection efforts, payment arrangements, and customer interactions to ensure regulatory compliance
- Investigated and resolved customer disputes related to loan payments, fees, and account discrepancies, escalating complex cases as necessary
- Ensured compliance with federal and state banking regulations, including Fair Debt Collection Practices Act (FDCPA) and other lending guidelines.
- Completed daily collection queues and met established recovery goals while maintaining high customer service standards
Crisis Recovery Coach/Client Service Coordinator
Crestwood Behavioral Health Center
10.2023 - 08.2024
- Assessed clients to identify individual challenges requiring treatment and completed comprehensive evaluations
- Coordinated interdisciplinary team meetings and discharge planning efforts to maintain a collaborative treatment approach
- Managed the implementation of individualized treatment plans, working closely with nursing staff to support continuity of care
- Supported the therapeutic environment by actively engaging with clients, facilitating rehabilitation groups under supervision, and assisting in active crisis intervention
Communications Coordinator II
LifeLink Foundation, Inc.
11.2020 - 09.2023
- Answered incoming Communications Services phone lines, providing prompt and professional assistance
- Conducted initial evaluations of referral calls to assess patient suitability for organ, tissue, and eye donation
- Routed donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank, external tissue banks, and eye banks
- Maintained accurate donor referral records through proficient use of iTransplant, following established procedures and CSD Referral Protocol
- Processed organ offers from external organ procurement organizations using iTransplant to facilitate donation procedures
- Logged and maintained records of after-hours specimen drop-offs for the Immunology Laboratory
- Monitored and documented all building and equipment alarm calls for the Foundation across multiple locations
- Assisted in departmental quality assurance initiatives to uphold operational standards and efficiency.
Administrative Assistant/Talent Acquisition Specialist
Ranstad Staffing
06.2018 - 10.2020
- Conducted intake meetings with clients to establish qualification criteria and hiring requirements
- Developed and published job postings across career pages, job boards, and social media to attract talent
- Sourced and contacted candidates through online platforms and job boards
- Screened resumes and applications to identify strong candidates for open positions
- Conducted interviews and kept clients informed on hiring progress, including candidate screening updates
- Maintained client portfolio and organized records of past applicants, including resumes, assessments, and interview feedback.
Special Needs Caregiver
Pacific Homecare Services
07.2017 - 05.2018
- Provided compassionate care for children with disabilities, ensuring their specialized needs were met with patience and expertise
- Assisted with daily living activities, including personal hygiene, dressing, and mobility support, while maintaining a clean and comfortable environment
- Engaged clients in stimulating activities such as reading, conversation, and interactive games to promote mental well-being
- Administered prescribed medications under physician or home care nurse supervision, ensuring adherence to medical guidelines
- Planned, prepared, and served meals tailored to specific dietary requirements, including G-tube and GJ-tube feeding
- Accompanied clients to medical appointments and outings, offering transportation, companionship, and assistance as needed
- Provided emotional support and guidance to families, educating them on client's special needs care and healthy meal preparation
Education
High School Diploma -
Sem Yeto High School
Fairfield, CA03.2017
Skills
- Cash Handling & Register Operations
- Administrative Support & Office Administration
- Medical Office Procedures & Patient Care
- Multi-line Phone System Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Record Keeping
- Bookkeeping & QuickBooks
- Staff Recruitment & Employee Orientation
- Customer Service & Client Relations
- Childcare & Infant/Toddler Care
- Curriculum Development & Educational Support
- Sales & Client Relationship Management
- Effective Communication & Interpersonal Skills
Certification
- CPR/First Aid
- BLS Certification
- Driver's License
Timeline
Consumer Loans Collector
Westamerica Bank
08.2024 - Current
Crisis Recovery Coach/Client Service Coordinator
Crestwood Behavioral Health Center
10.2023 - 08.2024
Communications Coordinator II
LifeLink Foundation, Inc.
11.2020 - 09.2023
Administrative Assistant/Talent Acquisition Specialist
Ranstad Staffing
06.2018 - 10.2020
Special Needs Caregiver
Pacific Homecare Services
07.2017 - 05.2018
High School Diploma -
Sem Yeto High School
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