Summary
Overview
Work History
Education
Skills
Timeline

SIERRA Lloyd

CHARLOTTE,NC

Summary

Dynamic and detail-oriented professional with experience at Microsoft as a Receptionist, excelling in customer service and problem-solving. Proven ability to enhance operational efficiency through effective appointment scheduling and team collaboration. Skilled in maintaining organized systems and developing communication scripts, ensuring a positive visitor experience and seamless office operations.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience

Work History

Receptionist

Microsoft
07.2019 - 05.2022
  • Coordinated meetings and conference room bookings, optimizing resources and minimizing scheduling conflicts.
  • Assisted in onboarding new employees by providing orientation materials and facility tours.
  • Developed customer service scripts for common inquiries, enhancing communication consistency across office staff.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Intern

CMC Hospital
08.2017 - 04.2019
  • Conducted market research to support strategic initiatives and enhance competitive positioning.
  • Collaborated with cross-functional teams to streamline project workflows and improve communication channels.
  • Developed comprehensive reports analyzing key performance indicators, ensuring data accuracy and relevance.
  • Assisted in the planning and execution of marketing campaigns, contributing creative ideas and feedback.
  • Maintained updated documentation of project progress, facilitating transparency and stakeholder engagement.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

No Degree - Computer Programming

Central Piedmont Community College, Charlotte, NC
06-2016

High School Diploma -

Manus Academy, Charlotte NC
05-2016

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients

Timeline

Receptionist - Microsoft
07.2019 - 05.2022
Intern - CMC Hospital
08.2017 - 04.2019
Central Piedmont Community College - No Degree, Computer Programming
Manus Academy - High School Diploma,

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