Sierra Lohman
Raleigh,NC
Summary
Customer Service Professional of 5+ years with management experience. Motivated worker with engaging personality and ability to remain focused and calm in high-stress situations. Successful in providing high-quality customer service to guests in multiple settings. Enthusiastic about building meaningful costumer and co-worker relationships.
Overview
5
5
years of professional experience
Work History
Receptionist
Salon Blu
2023.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Booked appointments for clients ensuring they were scheduled for the right service and timing.
- Kept the salon clean and neat, as well as restocking and ordering any products necessary, maintaining a comfortable welcoming environment.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Gonza Tacos Y Tequila
2023.03 - 2023.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, update tickets and process payments with both credit cards and cash.
- Performed opening and closing duties, ensuring everything was clean and prepared for service each shift.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front End Coordinator
Wegmans Food Market
2019.09 - 2023.03
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules for multiple front end departments to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
Education
Bachelor of Arts - Business Administration
North Carolina State University
Raleigh, NC05.2025
Skills
- Exceptional customer service
- Strong Work Ethic
- Safe Food Handling
- Organization Skills
- Time Management
- Telephone Skills
- Cash Handling
- Order Accuracy
Timeline
Receptionist
Salon Blu
2023.11 - Current
Server
Gonza Tacos Y Tequila
2023.03 - 2023.11
Front End Coordinator
Wegmans Food Market
2019.09 - 2023.03
Bachelor of Arts - Business Administration
North Carolina State University
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