Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sierra Loya

Tulare,CA

Summary

Hard working and dependable candidate successful at managing multiple priorities with a positive attitude. Very reliable and driven in all aspects of work. Willingness to take on added responsibilities to meet the goals of the company and job duties

Overview

3
3
years of professional experience

Work History

Guest Service Associate

European Wax Center
04.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction
  • Used zenoti to check daily record sheets, guest accounts and available vouchers
  • Sell an average of $9,000 in passes each month

Receptionist/Wedding-Beauty Coordinator

Rah Hair Studio
02.2022 - 12.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered all phone calls, emails and texts for client booking
  • Tended to laundry, towels and washing
  • Created timelines for all day of wedding beauty schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Front Desk Agent

Aimbridge Hospitality
09.2021 - 02.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests and showed exceptional hospitality to make the guests feel welcomed during their stay

Team Lead

Swirl Partners
09.2020 - 08.2021
  • Managed a small team of employees during shift
  • Filed deposit slips and bank runs
  • Handled cash drawer and transactions
  • Open and closed the store by following all close/opening tasks.

Education

A.S Business -

College of The Sequoias
Visalia, CA
12.2020

Skills

  • 6 years of customer service
  • Team Leader/Team Work
  • Detail Oriented
  • Effective Communication
  • Problem Solving
  • Responsibility
  • Fast Learner
  • Quick Thinking
  • Initiative

Additional Information

- Volunteered with my church by being a youth group leader on Sundays

- Led small groups of Preschool - 5th grade youth during Sunday services/volunteered in the nursery


- Coached high school softball for 2 years where I obtained my heartsaver certification

Timeline

Guest Service Associate

European Wax Center
04.2023 - Current

Receptionist/Wedding-Beauty Coordinator

Rah Hair Studio
02.2022 - 12.2022

Front Desk Agent

Aimbridge Hospitality
09.2021 - 02.2022

Team Lead

Swirl Partners
09.2020 - 08.2021

A.S Business -

College of The Sequoias

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Sierra Loya