Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Lunkley

Urbandale

Summary

Versatile professional with a track record of enhancing customer experiences at Target, adept in POS systems and exceptional communication. Excelled in fast-paced environments, demonstrating strong empathy and organizational skills. Proven ability to improve service delivery, achieving a significant increase in customer satisfaction. Skilled in both team collaboration and independent problem-solving.

Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Guest Advocate

Target
05.2024 - Current
  • Scanned and bagged all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
  • Worked efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Made the guest aware of current and upcoming brand launches, store activities, and events.
  • Observed to quickly understand whether a guest needs assistance or wants to interact, followed body language and verbal clues to tailor your approach.
  • Upsold products and services to enhance the guest experience and drive sales.
  • Stayed updated on company policies, procedures, and promotions to provide accurate information to guests.
  • Contributed to a positive and collaborative team culture.
  • Understood and showed guests how to use Wallet and the other features and offerings within the Target App.
  • Empowered to make it right for the guest while following Target's policies and procedures.
  • Showcased a culture of ethical conduct, safety, and compliance.
  • Attempted to make it right for guests by resolving any negative situations and recovering customers’ experiences by Target’s policies and procedures.
  • Carried out other relevant tasks according to business needs.
  • Created a friendly and warm welcoming experience by authentically welcoming and greeting every guest and/or customer every time.
  • Maintained accurate records of guest interactions, feedback, and resolutions.

Quality Assurance - Keyholder

PopHealthCare
06.2009 - 04.2024
  • Processed and organizeed incoming documents and data entry.
  • Performed quality assurance checks to ensure accuracy of documents.
  • Coordinated with other departments to resolve document issues.
  • Performed daily maintenance and troubleshooting of document processing equipment.
  • Trained new document imagers on document processing procedures.
  • Performed accurate data entry from paper and digital documents.
  • Maintained records of processed documents in Excel and across Sharepoint.
  • Performed remote EMR procurement, navigating several different EMR platforms with accuracy and efficiency.
  • Understanding basic medical terms to effectively communicate with healthcare providers and collect correct information.
  • Implemented a secondary invoice back up system.
  • Procured mailroom supplies to ensure consistent availability for the team.
  • Created and maintained system to organize incoming medical records.
  • Coordinated with providers’ offices and imagers’ schedules for onsite procurement over the phone and via email correspondence.
  • Calculated mileage for expenses reports.
  • Verified provider and patient information in accordance with HIPAA guidelines.
  • Utilized Adobe Acrobat to edit and complete secure PDF versions of medical records received via fax and mail
  • Performed administrative support for incoming in-office deliveries and vendors, as well as open a closing procedures.

Barista - Keyholder

Uncommon Grounds
04.2006 - 05.2009
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Provided quality beverages consistently for all customers Followed inventory stocking and recording guidelines.
  • Received cash and checks, balanced cash drawers, and prepared deposits for the bank.
  • Provide specific instruction, demonstration, and explanation for New Hire personnel on job methods and safety procedures.
  • Made sure that coffee brewing equipment was cleaned, sanitized and maintained properly on a constant basis.
  • Made and served many cafe beverages per day with speed, quality, and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings and daily specials.
  • Advised customers on the whole bean and bulk tea purchases, detailing the origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Education

High School Diploma -

Indianola High School
Indianola, IA
05-2008

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Customer relations
  • Organizational Skills
  • Customer service
  • Safe food handling
  • Deposit preparation
  • POS systems
  • EMR systems
  • Medical Records Management
  • Training
  • MS Office Suite
  • Data Entry
  • HIPAA Compliance
  • Adobe Acrobat
  • Computer skills
  • Printers and scanners
  • Complaint handling
  • Fax systems

Timeline

Guest Advocate

Target
05.2024 - Current

Quality Assurance - Keyholder

PopHealthCare
06.2009 - 04.2024

Barista - Keyholder

Uncommon Grounds
04.2006 - 05.2009

High School Diploma -

Indianola High School

Similar Profiles

CREATE PROFILE
Sierra Lunkley