Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Marshall

Montgomery,AL

Summary

Adept at navigating the complexities of healthcare and retail environments, I leveraged my expertise in HIPAA compliance and exceptional customer service at Baptist Medical Center East to enhance patient satisfaction and streamline operations. My rapid promotion at Lowes Home Improvement underscores my leadership and operational efficiency, embodying a blend of hard and soft skills that drive organizational success.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Baptist Medical Center East
05.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Front End Manager

Lowes Home Improvment
01.2021 - 05.2023
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Certified Nursing Assistant

Springhill Medical Center
08.2019 - 12.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Sales Associate

Walmart
03.2017 - 08.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Shoe Station
08.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Mattie T Blount High School
Mobile Al
05.2019

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Registration and admissions
  • Insurance billing
  • Team leadership

Timeline

Patient Access Representative

Baptist Medical Center East
05.2024 - Current

Front End Manager

Lowes Home Improvment
01.2021 - 05.2023

Certified Nursing Assistant

Springhill Medical Center
08.2019 - 12.2021

Sales Associate

Walmart
03.2017 - 08.2019

Sales Associate

Shoe Station
08.2016 - 03.2017

Mattie T Blount High School

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Sierra Marshall