Sierra Martin
Bixby
Summary
Transformational leader with 12 years in nonprofit leadership, hospitality management, and team development. Expertise in recruiting and developing staff and volunteers, managing operations, and coordinating community events. Committed to fostering environments that empower growth and cultivate strong relationships.
Overview
14
14
years of professional experience
Work History
Manager
Sona Coffee South
06.2024 - Current
- Lead and develop a team of 7–10 employees while fostering a culture of hospitality, accountability, and teamwork.
- Oversaw daily operations, including scheduling, inventory management, ordering, onboarding, staff training, and operational planning to ensure seamless service delivery.
- Coach team members through consistent feedback, encouragement, and leadership development while maintaining high standards of customer service.
- Partner with ownership on operational improvements, strategic planning, business development initiatives, and long-term growth opportunities.
- Established systems and processes that enhanced consistency, organization, and team effectiveness.
- Built meaningful relationships with customers through personalized experiences that fostered loyalty and community engagement.
- Resolve customer concerns professionally while maintaining a positive guest experience.
- Utilize Square POS, Microsoft Office, and Canva to support operations, communication, and marketing efforts.
Owner & Lead Makeup Artist
Makeup by Sierra Martin
01.2013 - Current
- Own and operate a successful bridal makeup business serving clients throughout Oklahoma.
- Coordinated over ten weddings annually, managing contracts, schedules, timelines, payments, consultations, and client communications to ensure smooth operations.
- Collaborate with brides, photographers, planners, and vendors to create organized, memorable wedding experiences.
- Recruit and coordinate assistant artists to ensure seamless execution of wedding day services.
- Managed branding, marketing, and business development, leveraging social media and referrals to grow client base and enhance visibility.
- Collaborated with brides, photographers, planners, and vendors to organize and deliver memorable wedding experiences, ensuring client satisfaction.
Area Director
Young Life
05.2018 - 07.2022
- Directed Young Lives ministry for teen mothers, enhancing support for middle school students through Young Life’s North Tulsa ministry.
- Recruited, trained, supervised, and developed volunteer leaders and part-time staff through coaching, mentorship, and leadership development.
- Cast vision, built healthy leadership teams, and equipped volunteers to effectively serve students and the community.
- Coordinated outreach events, leadership meetings, camps, and fundraising initiatives to foster community engagement and strengthen program visibility.
- Cultivated relationships with students, parents, churches, schools, donors, and community partners to amplify ministry impact.
- Provided pastoral care, mentorship, and ongoing support to students while creating environments where they felt welcomed, valued, and encouraged.
- Demonstrated strong public speaking and communication skills through meetings, leadership development, and ministry events.
- Led with compassion, integrity, and accountability while balancing multiple priorities in a fast-paced ministry environment.
Education
High School Diploma -
Broken Arrow High School
Broken ArrowCosmetology Program -
Tulsa Technology Center – Broken Arrow Campus
Broken ArrowLeadership & Ministry Training
Young Life
Skills
- Leadership & Team Development
- Volunteer Recruitment & Training
- Staff Coaching & Mentoring
- Hospitality & Guest Experience
- Relationship Building
- Operations Management
- Community Engagement
- Conflict Resolution
- Event Planning & Coordination
- Strategic Planning
- Scheduling & Team Management
- Inventory Management
- Public Speaking
- Customer Service Excellence
- Microsoft Office
- Canva
Professional Highlights
- Over 12 years of leadership experience across nonprofit, hospitality, and entrepreneurial environments.
- Experienced leading volunteers, employees, and independent contractors.
- Passionate about developing people, strengthening teams, and creating cultures where individuals feel welcomed, valued, and supported.
- Skilled at balancing operational excellence with authentic relationship-building.
- Proven ability to manage multiple priorities while maintaining exceptional service and organizational standards.
Timeline
Manager
Sona Coffee South
06.2024 - Current
Area Director
Young Life
05.2018 - 07.2022
Owner & Lead Makeup Artist
Makeup by Sierra Martin
01.2013 - Current
High School Diploma -
Broken Arrow High School
Cosmetology Program -
Tulsa Technology Center – Broken Arrow Campus
Leadership & Ministry Training
Young Life