Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Martinez

Buffalo,NY

Summary


Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Catholic Health
08.2025 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient care areas.
  • Supported nurses in administering medication as directed by healthcare professionals.

Manager

Storytime Childcare
11.2018 - 08.2025
  • Managed daily operations to ensure efficient workflow and resource allocation.
  • Coordinated team activities, fostering collaboration and communication among members.
  • Implemented process improvements, enhancing productivity and reducing operational delays.
  • Trained new employees on company policies and standard procedures for consistency.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Associate

H&M Retail
05.2017 - 10.2018
  • Assisted customers with product selection and inquiries, enhancing overall customer satisfaction.
  • Maintained accurate inventory levels through regular stock assessments and management.
  • Implemented sales strategies that improved product visibility and increased foot traffic.
  • Trained new associates on sales techniques and company policies to ensure consistent service quality.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Manager

Papaya
06.2016 - 04.2017
  • Led sales team to exceed quarterly targets through strategic planning and market analysis.
  • Developed and implemented training programs for new sales representatives, enhancing product knowledge and customer engagement.
  • Analyzed sales data to identify trends, informing adjustments in marketing strategies and promotional campaigns.
  • Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Bachelor of Science - Healthcare Administration

Bryant & Stratton College
NY
05-2026

Associate of Science - Healthcare Administration

Bryant & Stratton College
NY
05-2023

Skills

  • Patient care
  • Basic life support
  • Direct patient care
  • Companionship and emotional support
  • Client documentation
  • Healthcare ethics
  • Team leadership
  • Customer service
  • Verbal and written communication
  • Staff management
  • Complex Problem-solving
  • Documentation and reporting

Certification

  • BLS - Basic Life Support

Timeline

Nursing Assistant

Catholic Health
08.2025 - Current

Manager

Storytime Childcare
11.2018 - 08.2025

Sales Associate

H&M Retail
05.2017 - 10.2018

Sales Manager

Papaya
06.2016 - 04.2017

Bachelor of Science - Healthcare Administration

Bryant & Stratton College

Associate of Science - Healthcare Administration

Bryant & Stratton College

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