Sierra Mason
Bullhead city
Overview
8
8
years of professional experience
Work History
Lead Host/ Server
Mohave Steakhouse
Bullhead, SD
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Increased table turnover rate with effective time management and strategic seating plans.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
- Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Know how to handle to go stations serving the best service at a timely matter
- Food running and expediting
Assistant Manager
Famous Footwear
Bullhead City
03.2019 - 10.2019
- I had to make sure that the shipment was brought in by the carrier and make sure the deposits and money match and nothing is missing
Stylist team member
Target
Bullhead City
09.2018 - 04.2019
- I had to put out my own product and make sure my department was ready for every guest
Apparel Associate
Walmart
Fort Mohave
06.2017 - 07.2018
- I would make sure that the clothes were folded and set properly and made sure that every customer was taken care of
Education
High School Diploma - undefined
River Valley High School
Skills
- Encouraging worker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Dedicated to making sure every customer leaves happy with their experience
- Personable
- Microsoft word and excel
- Motivated team player
- Sales experience
- Excellent communication skills
- Outstanding interpersonal skills
- PowerPoint
- Google Docs
- Customer-oriented
- Strong work ethic
- Customer service-oriented
- Multitasking
- Management skills
- Handling to go stations
- Serving experience
- Food running experience
- Bar tending experience
Awards
I have been in Student Council and lettered in it, I have been in National Honor Society and received an award. I have also received my diploma.
Timeline
Lead Host/ Server
Mohave Steakhouse
08.2023 - Current
Assistant Manager
Famous Footwear
03.2019 - 10.2019
Stylist team member
Target
09.2018 - 04.2019
Apparel Associate
Walmart
06.2017 - 07.2018
High School Diploma - undefined
River Valley High School