Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sierra Mason

Bullhead city

Overview

8
8
years of professional experience

Work History

Lead Host/ Server

Mohave Steakhouse
08.2023 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Assisted servers with food delivery when needed to improve overall service speed during busy times.
  • Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
  • Handled high-pressure situations calmly and professionally while maintaining composure under stress.
  • Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
  • Increased table turnover rate with effective time management and strategic seating plans.
  • Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Know how to handle to go stations serving the best service at a timely matter
  • Food running and expediting

Assistant Manager

Famous Footwear
03.2019 - 10.2019
  • I had to make sure that the shipment was brought in by the carrier and make sure the deposits and money match and nothing is missing

Stylist team member

Target
09.2018 - 04.2019
  • I had to put out my own product and make sure my department was ready for every guest

Apparel Associate

Walmart
06.2017 - 07.2018
  • I would make sure that the clothes were folded and set properly and made sure that every customer was taken care of

Education

High School Diploma - undefined

River Valley High School

Skills

  • Encouraging worker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Dedicated to making sure every customer leaves happy with their experience
  • Personable
  • Microsoft word and excel
  • Motivated team player
  • Sales experience
  • Excellent communication skills
  • Outstanding interpersonal skills
  • PowerPoint
  • Google Docs
  • Customer-oriented
  • Strong work ethic
  • Customer service-oriented
  • Multitasking
  • Management skills
  • Handling to go stations
  • Serving experience
  • Food running experience
  • Bar tending experience

Awards

I have been in Student Council and lettered in it, I have been in National Honor Society and received an award. I have also received my diploma.

Timeline

Lead Host/ Server

Mohave Steakhouse
08.2023 - Current

Assistant Manager

Famous Footwear
03.2019 - 10.2019

Stylist team member

Target
09.2018 - 04.2019

Apparel Associate

Walmart
06.2017 - 07.2018

High School Diploma - undefined

River Valley High School

Similar Profiles

CREATE PROFILE
Sierra Mason