Sierra McDonald
Gulfport,MS
Summary
Highly motivated and diligent professional pursuing an entry-level customer service role. Exceptional written and verbal communication abilities. Seeking opportunity to apply strong communication skills in dynamic customer service environment. Committed to delivering outstanding service and building positive relationships with clients. Continuously enhancing skills and contributing to success of organization.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Memorial Hospital
05.2024 - 11.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Direct Support Caregiver
South Mississippi Regional Center
08.2023 - 12.2023
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Promoted mental health by engaging clients in stimulating conversations and activities.
- Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
- Fostered strong relationships with clients built on trust, empathy, and respect for personal autonomy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Remote Customer Service Representative
Alorica Calling Center
05.2022 - 12.2022
- Handles various incoming and outgoing collections- focused phone calls
- Talks to customers over the phone to resolve their questions or concerns
- Connects with existing and potential customers and aims to resolve inquiries related to receivables management
- Utilizes computer system to verify and document customer requests
- Resolves customer questions, complaints and collections inquiries
Desk Clerk
Best Western
04.2021 - 01.2022
- Greeted, registered, and assigned rooms to guest
- Made and confirmed reservations
- Verified customers credit, and established how the customer would pay for the accommodation
- Contacted housekeeper or maintenance staff when guests reported problems
Cashier
McDonald's
02.2021 - 04.2021
- Received payments by cash, check, credit cards, vouchers, or automatic debits
- Established or identified prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Assisted customers by providing information and resolving their complaints
Education
High School Equivalency - undefined
MS Gulf Coast Community College
Gulfport, MS04.2022
Skills
- Customer service, Communication skills, Cash handling, Problem Resolution, Sales
- Venipuncture
- Order of draw
- Patient confidentiality
- Data entry
- Paperwork processing
- Recording data
- Quality assurance
Timeline
Phlebotomist
Memorial Hospital
05.2024 - 11.2024
Direct Support Caregiver
South Mississippi Regional Center
08.2023 - 12.2023
Remote Customer Service Representative
Alorica Calling Center
05.2022 - 12.2022
Desk Clerk
Best Western
04.2021 - 01.2022
Cashier
McDonald's
02.2021 - 04.2021
High School Equivalency - undefined
MS Gulf Coast Community College
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