Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Sierra Metzger

Atlanta,GA

Summary

Energetic customer service professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Wheelchair Agent

Unifi
11.2022 - Current
  • Transitioned from part time to full time August 2023
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Escorted handicapped passengers from terminal to aircraft.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
  • Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Server

Sodexo USA
06.2022 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Barista Shift Lead

Starbucks
10.2021 - 05.2022
  • Initially started working as basic barista in February of 2021 before shift lead promotion in May 2022.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled food costs and managed inventory.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Presented process improvement ideas to team to cultivate professional, friendly and efficient work environment.
  • Collaborated with other cafe management to design and implement promotional strategies for cafe items.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Warehouse Worker

Amazon
05.2019 - 03.2021
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Cleaned and maintained warehouse in compliance with established safety standards.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Barista

Starbucks
08.2018 - 03.2019
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.

Education

Associate of Science - Sonography

Gwinnett Technical College
Lawrenceville, GA
06.2025

Skills

  • Guest Relations
  • Cash Receipt Balancing
  • Front of House Management
  • Reservation Coordination
  • Schedule Crew Members
  • Customer Loyalty
  • Efficient Service
  • Complaint Handling

Certification

Advanced and Basic Life Support Certification since 2022.

REFERENCES

Available Upon Request

Timeline

Wheelchair Agent

Unifi
11.2022 - Current

Server

Sodexo USA
06.2022 - 02.2023

Barista Shift Lead

Starbucks
10.2021 - 05.2022

Warehouse Worker

Amazon
05.2019 - 03.2021

Barista

Starbucks
08.2018 - 03.2019

Associate of Science - Sonography

Gwinnett Technical College

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Sierra Metzger