Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Michael

Lorain,OH

Summary

Skilled Mental Health Technician with psychology degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.

Overview

5
5
years of professional experience

Work History

Mental Health Information Technician

Northeast Reintegration Center
05.2022 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Helped with planning and scheduling treatment plans/meetings.
  • Managing up to 8 Peer Supporters.
  • Completing release paperwork for individuals.
  • Am interfaced with mental health clients seeking care.

Master Swim Instructor Supervisor

Aqua-Tots Swim Schools
12.2018 - 07.2022
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Assisted with the planning and execution of special events like swim meets, fundraisers, and end-of-season parties to foster community engagement.
  • Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
  • Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
  • Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
  • Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Continually refined teaching techniques by attending professional development workshops and incorporating new strategies into daily lesson planning.
  • Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Developed and implemented lesson plans based on individual student needs.
  • Encouraged participants to stay motivated and reach fitness goals.

Education

Bachelor of Science - Psychology

Cleveland State University
Cleveland, OH
08.2024

Skills

  • Meeting Coordination
  • Customer Service
  • Organization
  • Verbal and Written Communication

Timeline

Mental Health Information Technician

Northeast Reintegration Center
05.2022 - Current

Master Swim Instructor Supervisor

Aqua-Tots Swim Schools
12.2018 - 07.2022

Bachelor of Science - Psychology

Cleveland State University

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Sierra Michael