Sierra Miller
McKinney,TX
Summary
Goal oriented dual insurance agent with years of administrative and customer service experience. Strong communication and organization skills. Always ready to adapt to any workplace situation. Proud to be a dedicated and reliable employee who is willing to go the extra mile to meet company and personal goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Specialist
WCL Insurance Services
04.2023 - Current
- Responsible for maintaining insurance profiles for Wildcat Lending
- Develop and manage long-term customer relationships with a focus on retention
- Providing personalized policies that meet customers needs and lender requirements
- Working directly with underwriters and insurance adjusters to help assist in filing and settling claims
- Responsible for maintaining renewals and cancellations
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Customer Relations Specialist
TTEC/Percepta LLC
08.2021 - 03.2023
- Managed high in bound calls assisting Ford Motor Company customers with general concerns, mediating between customer and dealerships
- Assisted customers with questions regarding products, simple tech support, creating and managing cases
- Promoted to "Concern Agent" and exclusively worked with clients who needed expertise level of assistance
- Following a more in depth and comprehensive resolution strategy
Patient Care Representative
Village MD Houston TX
05.2018 - 10.2020
- Diligently handled high inbound call volumes, providing mediation between doctors, pharmacist and patients
- Optimized provider schedule and patient satisfaction by scheduling and rescheduling patients according to provider availability and preference
- Consistently meet company goals for call quality and customer satisfaction while minimizing the need to seek upper management for deescalation
Education
Associates in business administration - Business Administration
Houston Community College
01.2017
Skills
- Strong communication skills
- Regulatory Compliance
- Case & Data Management
- Customer Retention
- Product Knowledge
- Financial Planning
- Problem Resolution
- Customer Service
- Time Management
- Strategic Initiatives
- Strategy planning
- Training and mentoring
- Meeting Scheduling
- Data entry expertise
- Calendar Management
- Administrative Support
- Project Planning
- Bookkeeping
- Database Management
- Records Management
- Account Management
- Client Relations
- CRM Software
- Leads Prospecting
- Deductible Expense Identification
- Email Marketing
- Policy adjustment knowledge
- Marketing Strategies
- Negotiation abilities
- Client Account Management
Certification
- Property and Causality General lines Agent
- Life and Health General Lines Agent
Languages
Spanish
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Specialist
WCL Insurance Services
04.2023 - Current
Customer Relations Specialist
TTEC/Percepta LLC
08.2021 - 03.2023
Patient Care Representative
Village MD Houston TX
05.2018 - 10.2020
Associates in business administration - Business Administration
Houston Community College
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